Content Specialist & Trainer
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Job Location:
Arlington, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
At Koalafi we believe in a world where no one has to put an important purchase on hold. Thats why were making it easier for more people to pay for big purchases over time.
Retailers across the country rely on us to offer flexible lease-to-own financing to their non-prime consumers while increasing sales and strengthening customer loyalty. Their 2M customers love us because we provide a flexible way for them to make payments and give them an opportunity to improve their credit. Our 200 Koalafi teammates enjoy inspiring and challenging work that accelerates their careers.
Interested in learning more about how were transforming the financing experience and joining our team
What Youll Do:
Were looking for a strong writer and content builder to join our Agent Enablement team as a Content Specialist & Trainer. This early-career role focuses on creating and maintaining support content that helps our Customer and Merchant Support teams deliver confident high-quality service to lease-to-own customers.
Youll work closely with our Content Strategist and Guru Adminas well as subject matter experts and team leads across Operations. Your job is to take complex processes and translate them into clear helpful knowledge articles macros and job aids. If you enjoy writing for real people love clarity and want to grow your skills in content and training this role is for you.
Youll help create content that agents rely on every day to support lease-to-own customers and merchants. Youll sharpen your skills learn from a supportive team and build a foundation for growth in content strategy training or enablement. Your work will make a real impactand youll see the results every time an agent finds the right answer faster.
Create Agent-Facing Content
- Draft edit and maintain Guru cards macros job aids and step-by-step guides
- Use tools like Scribe and Articulate to build visual interactive content
- Keep everything aligned with our voice templates and quality standards
Keep Content Useful & Organized
- Partner with the Guru Admin to maintain clean file structures and tags
- Review and update content to reflect process or tool changes
- Ensure consistency across platforms like Guru Confluence and training decks
Collaborate with Partners
- Work with internal subject matter experts to gather accurate information
- Support rollout of new content tied to launches changes or feedback
- Use feedback from agents and leads to improve clarity and usefulness
Grow with the Team
- Learn to use tools like Canva and Articulate Rise/Storyline
- Shadow strategy discussions and cross-functional projects
- Take initiative to build skills that ladder up to a Content Strategist path
About You (Qualifications):
- A degree or background in Communications English Learning & Development or a related field
- 1 year of professional experience ideally in social media website management or a corporate writing position
- Strong writing and editing skills especially for how-to or instructional content
- Strong interpersonal and verbal communication skills youre able to work with stakeholders across the business and communicate complex processes
- An observant close reader with strong attention to detail and a feel for tone and clarity
- Familiarity with tools like Guru Scribe Canva Confluence or Articulate
- Organized curious and experienced with juggling multiple requests or drafts
- Desire to work in a fast-paced dynamic entrepreneurial environment
- Experience in customer service or support operations is helpful for contextbut not required
- Location Requirement: This position requires regular in-person attendance at one of our two office locations (Richmond VA or Arlington VA). Candidates must already be located within a commutable distance to either location as relocation assistance is not available at this time.
Why choose Koalafi: A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation trust and ownership. Youll get outside your comfort zone build meaningful relationships and most of all take charge of projects that ultimately help people get the things they need most.
Benefits:
At Koalafi you will have a direct impact on our products and help shape the companys success. We offer competitive compensation & benefits packages to keep you at your best:
- Comprehensive medical dental and vision coverage
- 20 PTO days 11 paid holidays
- 401(k) retirement with company matching
- Student Loan & Tuition Reimbursement
- Commuter assistance
- Parental leave (maternal paternal)
- Inclusion and Associate Engagement Programs
Who we are & what we value:
- We focus on whats most important
- We set clear expectations and deliver
- We embrace challenges to reach our full potential
- We ask How can this be better
- We move fast together
Required Experience:
IC
Key Skills
- Performance Testing
- Organizational skills
- Classroom Experience
- Learning Technology
- Instructional Design
- Customer Support
- IT Service Management
- LMS
- Software Testing
- Training & Development
- Adobe Captivate
- Public Speaking
About Company
Koalafi provides financing for customers with non-prime credit, and supports them from purchase to payoff and beyond. Better options for them, more sales for merchants.
