Senior Financial Services Representative (BCGEU) Burnaby Heights

Our Story & Purpose:

Were Vancity a member-owned credit union built on the principles of inclusion and social justice. Since 1946 our relentless commitment to these values has helped us challenge the status quo and break down barriers. Weve made bold commitments to become net-zero by 2040 across all mortgages and loans and were actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada were proud to be consistently recognized as one of the countrys Top Employers. If youre ready to join our team of 2700 diverse individuals access competitive rewards and benefits and be part of a greater movement - apply today!

Your Role in Supporting Our Members:

As aSenior Financial Services Representativeâyouwill leverage your communication skills as you effectively manage complex situations problem solve and provide personalized complex inquiries will be satisfiedin a timely manner and within established service standards. Financial Services Representativeswill grow through your transfer of knowledge and expertiseto assure members needs are met thus helpingVancityredefine wealth consistent with branch will also bring a strong knowledge ofVancityspolicies procedures systemsandsoftware.

This is a Full-time Permanent role located at Burnaby Heights Community Branch (Branch 06)and reports directly to the Assistant Branch Manager.

How Youll Make an Impact:

• Performing member transactions consistent with established standards so that a high level of quality service delivery is achieved
• Identifying and assessing member/prospect needs to provide appropriate products services and referrals
• Providing ongoing technical support to the service team (new and tenured) so that member experience standards are achieved
• Applying branch service standards and support adherence to policies and procedures
• Applying and supporting adherence to controls to meet compliance and security requirements and mitigate risk

What Youll Bring to the Team:

• A High School Diploma At a minimum you have graduated high school and/or equivalent
• Customer Service Experience At least 1 year of working experience interacting with people and businesses in a professional capacity

Extra Skills That Set You Apart:

• Cross trainingor past work experiencein aleadershipcapacity
• Call center and branch experience
• Post SecondaryEducation/Diploma (Related Discipline)

Youll Thrive Here If You Are:

• A problem solver You have an analytical mind and can multi-task to come up with solutions.
• Tech-savvy People often say youre a quick learner and great with technology & systems and can provide technical guidance to others.
• A great communicator You find it easy to get to know others and have great conversations.
• Ready for a challenge You have a positive attitude and can work in a fast-paced changing environment.
• A natural leader People often come and seek best advice from you and you enjoy giving feedback to others.
• Knowledgeable You have advanced knowledge of the relevant Vancity policies procedures products and services.

What Youll Earn:

This role offers a starting hourly rate of $33.90per hour as per the collective agreement. Base pay offered may vary depending on factors such as relevant qualifications skills previous experience and internal equity. As part of our total rewards package employees may also be eligible for our annual incentive program subject to program eligibility requirements.

Why Youll Love Working Here:

A career at Vancity is more than just a job youre joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• Living Wage Employer: Were the largest private-sector Living Wage Employer in Canada and consistently ranked among Canadas Top Employers.
• Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
• Generous Vacation: New employees start with 3-4 weeks of vacation per year with additional days earned over time.
• Extra Stat Holidays: In addition to BCs 11 statutory holidays we offer 2 extra days plus care days for personal or family illness.
• Immediate Health Coverage: Health and dental benefits begin on your hire date with three levels of coverage to choose from.
• Defined Benefit Pension: Our retirement plan provides a guaranteed income for life recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous Black or Trans. With special permission from the BC Human Rights Commissioner this initiative provides access to career development opportunities prioritized job screening and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative in line with the BC Personal Information Protection Act (PIPA). For details please see our dedicated Talent Programs job posting.

At Vancity were committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage) we encourage you to let us know by contacting our Talent Acquisition team at Were here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality so you can participate fully in the process.

Required Experience:

Senior IC