Client Care Manager
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Job Location:
Rock Hill, SC - USA
Monthly Salary:
Not Disclosed
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Client Care Manager
Senior Helpers of Rock Hill SC
Full-Time Leadership Role
About Senior Helpers of Rock Hill
Senior Helpers of Rock Hill is seeking an experienced and compassionate Client Care Manager to join our leadership team. This role is ideal for a healthcare professional who excels in client service caregiver support and operational coordination within a home care or service-based environment serving Rock Hill and surrounding areas.
Position Summary
The Client Care Manager plays a key leadership role in ensuring an exceptional client experience while supporting caregivers overseeing staffing reliability conducting supervisory visits and contributing to overall agency success. This position works closely with leadership to promote continuity of care retention and operational excellence.
Key Responsibilities
Conduct supervisory visits and client reassessments
Maintain accurate and up-to-date care plans
Build strong trusting relationships with clients and family members
Support caregiver on-boarding coaching and performance management
Ensure appropriate caregiver-to-client matching to promote continuity of care
Ensure all authorized service hours are consistently covered
Assist with urgent scheduling needs and client concerns as required
Promote caregiver and client retention
Participate in an on-call rotation
Support operational coordination problem solving and service recovery
Track and support KPIs related to billed hours retention and client satisfaction
Required Qualifications
Bachelors degree preferred
Experience in healthcare operations client services or a related leadership role
Supervisory or team leadership experience preferred
Strong documentation organization and follow-up skills
Experience using scheduling and Electronic Medical Recordsystems (WellSky preferred)
Proficiency with Microsoft Office
Strong time management reliability and accountability
Valid drivers license and clean driving record
Ability to perform fieldwork including client home visits
Ability to pass background screening and meet state compliance requirements
Preferred Experience
Home care home health senior services or assisted living
Scheduling or client service coordination
What We Offer
Full-time salaried leadership position
Paid vacation and sick time
Bonus plan
Company vehicle or vehicle stipend
Supportive leadership team and positive work culture
Long-term growth and professional development opportunities
Work Location
Rock Hill SC and surrounding areas
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
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