AI and Data Architect Director

What you will be doing:

Lead Data & Artificial Intelligence (AI) architecture direction on Microsoft Fabric by defining and socializing principles and target states across application data cloud infrastructure and security through formal networks with domain leaders; guide high-stakes trade-offs; and recommend strategic platform investments for executive ratification. Exercise wide latitude with a longer-term view producing outcomes that impact multiple functions and advance analytics and AI capability across the organization.

Define and socialize Microsoft Fabric principles target states and roadmaps co-developed with domain architects to ensure coherent secure and cost-effective platforms across functions.

Lead and co-chair the Architecture Review Board (ARB) set agendas and ratify exceptions/waivers to balance delivery speed with standards and risk controls.

Run structured evaluations e.g. data mesh vs. data lake; managed machine learning (ML) services; Architecture Decision Records (ADRs) to optimize long-term viability and vendor risk via recommendations presented for executive approval.

Establish and ratify responsible AI policies (privacy bias explainability lifecycle controls) enable validation pipelines and drift monitoring and maintain audit-ready documentation to meet audit expectations and customer commitments.

Codify and publish cross-domain patterns that unify Power BI semantic models Warehouse artifacts Lakehouse storage in OneLake event streaming and security controls to reduce fragmentation and duplication across functions.

Direct function-spanning reviews for mission-critical programs using Microsoft Purview lineage data loss prevention (DLP) resilience and cost scorecards to surface risks before major spend or launch.

Set Financial Operations (FinOps) guardrails capacity tiers right-sizing and storage governance with Cloud and Infrastructure to keep total cost of ownership (TCO) predictable while meeting service objectives

Lead vendor and build/buy evaluations using structured criteria and ADRs; present recommendations with clear exit options to ensure strategic alignment and long-term viability.

Mentor architects and solution leaders via communities of practice and design critiques to raise decision quality and propagate standards.

Represent architecture externally with partners auditors and strategic customers to align expectations and reduce integration friction while advancing internal adoption and coherence.

Track cross-functional Key Performance Indicators (KPIs) compliance rate exception rate rework platform adoption TCO vs. plan and lead continuous improvement initiatives to mature architecture capability.

We are looking for:

Bachelors degree in Computer Science Information Systems Engineering or a related field

10 years of experience in enterprise data analytics or cloud architecture with at least 5 years in a senior or lead architecture role.

Prior experience defining and executing enterprise AI and Data Architecture roadmaps translating strategy into phased value-driven delivery.

Strong foundational knowledge of Microsoft Fabric architecture including core platform components and integration patterns.

Solid grounding in data architecture principles including data modeling data integration governance and lifecycle management.

Proven experience delivering Business Intelligence (BI) solutions from data ingestion to analytics and executive reporting.

Hands-on expertise in semantic modeling particularly for scalable and reusable analytical models.

Experience with data integration and automation tools and frameworks enabling efficient repeatable and governed data pipelines.

Background in management consulting or advisory roles with the ability to operate in complex ambiguous environments and influence senior stakeholders.

Strong business acumen with the ability to connect architectural decisions to business outcomes risk management and financial performance.

Location(s):

Accommodation:

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Impact: Always help and empower others whether theyre colleagues or customers. When our employees set their minds to something great things happen.

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Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences making it easier for people and businesses to connect with use and pay for the services they value most. For over 40 years CSGs technologies and people have helped some of the worlds most recognizable brands solve their toughest business challenges and evolve to meet the demands of todays digital economy.

By channeling the power of all we make ordinary customer and employee experiences extraordinary. Our people CSGers are fearlessly committed and connected high on integrity and low on ego making us the easiest company to do business with and the best place to work. We power a culture of integrity innovation and impact across our locations representing the most authentic version of ourselves to build a better future together. Thats just who we are. Learn more about CSG Inclusion & Impact here.