Senior Program Coordinator Research

Oversee the Research Center or Program which serves as the research administrative base for a small to medium size research program(s) potentiallyinvolving multicenter clinical trial/research groups with national/international participation. Provides leadership management and direction and is responsible for the operation of the program within the designated Research Center or Program. Works with leadership to coordinate resources and workloads to achieve objectives and strategies. Works with Scientific and Administrative leadership in development of strategic plans programmatic budgets and process improvements. Manages partnerships with national/international consortium or program members. Interacts and works collaboratively with federal and/or industry sponsors and agencies for items related to the Research Center or Program. Participates in grant renewal processes and progress reports. Initiates and maintains positive working relationships with internal (e.g. IRB Compliance Office all shields etc.) and external customers (e.g. FDA NIH OHRP etc.). Manages projects and serves as a primary resource for issues and communications relating to the Research Center or Program. Performs duties independently and initiates judgment in handling a variety of programmatic issues. May have supervisory responsibilities. Additional job specific duties as assigned by reporting work unit leadership.

Additional Information:

The Senior Program Coordinator (SPC) will support the Division of Gastroenterology and Hepatology at Mayo Clinic Arizona serving as a key operational lead for a broad and growing research portfolio. This portfolio includes multicenter clinical trials investigatorinitiated studies industrysponsored trials and federal and foundationfunded research projects.

In this role the SPC works closely with the Associate Chair for Research clinical research coordination teams and shared research support services including regulatory affairs finance grants administration legal contracting and other specialized groups to ensure efficient study startup compliant study conduct strong enrollment performance and responsible financial oversight.

Core responsibilities include supporting study feasibility assessments coordinating protocol and regulatory submissions maintaining portfolio dashboards and risk tracking aligning staffing needs with supervisory teams and providing guidance and onboarding support for learners and research temporary professionals.

Bachelors degree in management business administration health care or science related field with a minimum of 2 years of research-related experience. Masters degree lieu of Bachelors degree Associates degree/college Diploma/Certificate Program with 5 years of experience in clinical research/related field OR HS Diploma with at least 7 years of clinical research coordination/related experience may be -based management or project management experience is preferred to coordinate a wide range of activities. Working knowledge of clinical research research programs data management and computer/related systems are required. Strong leadership team building and problem-solving skills as well as demonstrated ability to work collaboratively with multiple disciplines i.e. physician administrative supervisory and allied health staff and external agencies is required. Must have the ability to independently manage a varied workload of projects and assignments with multiple priorities in a rapidly changing environment.

SoCRA or ACRP certification preferred.

Preferred Experience and Skills for the GIH Research Senior Program Coordinator:

1. Strong Clinical Research & Research Operations Foundation

• Deep knowledge of clinical research operations including feasibility startup regulatory pathways IRB/HRPP contracting workflows and study closeout.
• Experience with multicenter trials investigatorinitiated studies and industry/federal projects.
• Fluency in study documentation source planning protocol implementation monitoring expectations and remediation approaches for lowaccruing trials.

2. Portfolio Program & Project Management Skills

• Leading complex research portfolios across multiple investigators and disease areas (IBD hepatology motility esophageal).
• Prioritizing tasks sequencing work across teams and managing multiple ongoing timelines.
• Using structured tools (portfolio dashboards risk logs report cards) to track progress and drive accountability.
• Anticipating bottlenecks and proactively coordinating solutions.

3. Regulatory Compliance & Quality Rigor

• Knowledge of IRB processes DUAs/DTAs sponsor requirements FDArelevant documentation and Mayo enterprise compliance workflows.
• Comfort operating within environments that require impeccable accuracy and documentation control.

4. Financial & Effort Management Acumen

• Understanding of research budgets expenditure tracking costsharing and effort allocation rules.
• Skill in budget interpretation and study feasibility from a financial standpoint.

5. CrossFunctional Leadership & Influence Without Authority

• Ability to work horizontally across investigators clinical research coordinators clinic leadership and administrative offices.
• Comfort guiding stakeholders toward best practices even when they do not report directly to the SPC.
• Ability to negotiate priorities and maintain alignment among diverse teams.

6. Communication Excellence (Written Verbal and Executive-Level)

• Clear concise communication with clinicians and administrators.
• Ability to translate complex research operations issues to leadership and investigators.
• Strong presentation and summarization skills.

7. Systems Thinking & Process Optimization Mindset

• Identifies operational inefficiencies and refines workflows.
• Understands how clinic endoscopy scheduling CSU operations and research activities interlock.
• Manages complexity with a structured methodical approach.
• Supports innovation (AI-enabled processes automation opportunities).

8. High Emotional Intelligence (EQ) & Collaboration Skills

• Patience diplomacy and professionalism under pressure.
• Relationship-building ability with faculty clinical research coordinators finance partners admins and scheduling teams.
• Sensitivity to the challenges of busy clinicians and study teams while still enforcing process discipline.

9. Adaptability & Comfort with Ambiguity

• Manage shifting priorities and investigator needs.
• Adjust when trials scale up pivot or stall unexpectedly.
• Balance precision with flexibility.

10. Commitment to Excellence & Accountability

• Ownership of outcomes.
• Reliability and followthrough.
• High standards for accuracy timeliness and professional conduct.
• A proactive solutionoriented mindset.