Credentialing Supervisor (HSC 3) DOH8787

This is a full-time permanent Health Services Consultant 3 (HSC 3) appointment with the Heath Systems Quality Assurance Office of Health Professions located at our Tumwater WA DOH office.

This Credentialing Supervisor (HSC 3) position functions as the credentialing supervisor of a statewide health program within the Office of Health Professions. Credentialing supervisors support the departments mission by implementing policies and procedures to issue credentials only to qualified providers emergency medical services and facilities.

This senior level position supervises one section in the Office of Health ProfessionsCredentialing Section and controls the daily operations of the credentialing team. As a credentialing supervisor they identify and recommend ways to improve the operating efficiency of the team and the Credentialing Section as a whole. This position is also required to carefully balance access to care and patient safety through the credentialing process.

The Health Systems Quality Assurances (HSQA) top priority is to protect and improve the health of people in Washington State. We do this by helping to prevent injuries develop health systems and improve patient safety.

The Office of Health Professions (OHP)contributes to the Washington Department of Health mission by working with advisory committees boards commissions and partner commissioners to regulate 563179 health care providers in 101 different professions. We handle the licensing credentialing and regulation of these health professions to protect public health and ensure a qualified diverse and supported health workforce while promoting equitable access to healthcare for all Washingtonians.

Key Responsibilities Include

Implements the credentialing process of health care professions and facilities. Tasks include but are not limited to:

• Develops and implements policies and procedures for the licensing of qualified healthcare providers.
• Determines if there is a risk of compromising patient safety. Ensures that access to care and patient safety is carefully considered and balanced.
• Identifies and reports all adverse credentialing concerns to the Executive Director.
• Develops and implements procedures and processes for exception applications that do not meet standards for certification based on an applicants history background failure to meet standard of care qualifications for a profession or facility.
• Assures background checks are conducted according to state and federal regulations and while maintaining confidentiality.
• Supervises one Credentialing Unit team that provides health services to the public. Assigns and reviews work of employees providing health regulation to the public. Identifies training mentoring and coaching needs based upon observed performance and review of work.
• Creates plans for staff training to build capacity and offer opportunities for professional growth and development while meeting business and customer service needs.

Why Join Us

• Impactful Work: Develop and improve health policies and procedures to ensure timely and thorough review and verification of provider applications.
• Collaborative Environment: Work as part of a team to identify credentialing trends and changes realign work processes and conduct staff training to meet forecasted business needs.

Ready to make a difference Apply now and become a part of a mission-driven team dedicated to improving the effectiveness and efficiency of credentialing services to the public!

Location and Flexibility

Enjoy the flexibility of our hybrid work environment where you can balance working from home and collaborating in the office. It is anticipated that youll be expected at the DOH facility located in Tumwater WA for work activities 1-2 days monthly to participate in board meetings and Office or Division activities.

Required Qualifications

You must meet the option provided and any additional criteria listed. Experience may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter resume and/or applicant profile.

• Five (5) or more years of experience in a health profession or facility credentialing program. Experience must include:

  • Implementing credentialing processes and procedures in a regulatory environment that implement state statutes

  • Applying commonly-used concepts standards and practices within a particular field of credentialing

  • Solving problems within a complex regulatory system and addressing customer complaints.

  • Evaluating the effectiveness of existing processes to identify areas of potential improvement.

AND

• A year or more of experience providing subject matter technical expertise and quality review of work products using the divisions Healthcare Enforcement and Licensing Management System (HELMS) or a similar licensing database.

AND

• Minimum one year of supervisory or lead experience preferably in a health services program.

AND

• Six or more months experience and an ability to use computer software as follows:

As well as the following knowledge skills abilities and competencies:

After a conditional offer of employment a criminal history background check will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.

Preferred/Desired Qualifications

• Two or more years of experience reviewing documents and taking appropriate action based on an analysis of the information.

• Bachelors degree or higher education.

Benefits and Lifestyle

We prioritize your work-life balance and offer one of the most competitive benefits packages nationwide tailored to support your lifestyle. Discover more about Why DOH by visiting.

We are the Washington State Department of Health (DOH)

At DOH we safeguard public health in an ever-evolving world. Through collaboration with local health jurisdictions and state federal and private partners our programs and services impact every Washingtonian and visitor daily. Were driven by Equity Innovation and Engagement as outlined in ourTransformational Plan for the future of Washington health.

Conditions of Employment:

This position is not covered by a bargaining unit.

I am prepared with or without accommodation to do the following:

APPLICATION DIRECTIONS:

To apply click Apply and complete the application. Attach your resume and cover your Applicant Profile include at least three professional references (including a supervisor a peer and someone youve supervised or led if applicable). Please do not include private information such as social security number or year of birth.

Make sure to document your years of experience skills and abilities as listed in the qualifications section of this job posting.

Attach onlythe following:

Veterans Preference: Applicants wishing to claim Veterans Preference must attach a copy of their DD-214 (Member 4 copy) NGB 22 or a signed verification of service letter from the United States Department of Veterans Affairs to their application. Please remove or cover any personally identifiable data such as social security numbers and birth year

Do notinclude or attach the following these documents will not be reviewed:

Equity Diversity and Inclusion: We regard diversity as the foundation of our strength recognizing that differing insights and abilities enable us to reflect the unique needs of the communities we serve.

DOH is an equal-opportunity employer. We prohibit discrimination based on race/ethnicity/color creed sex pregnancy age religion national origin marital status the presence or perception of a disability veterans status military status genetic information sexual orientation gender expression or gender identity.

Questions and Accommodations:If you have questions need assistance with the application process require an accommodation or would like to request this posting in an alternative format please contactKristina Coxatand referenceDOH8787.

This recruitment may be used to fill positions of the same job classification across the agency. Once all the position(s) from the recruitment are filled the candidate pool may be used to fill additional open positions for the next sixty (60) days.

Only applicants who follow the directions and complete the Application Process in full will have their responses reviewed for consideration.

Experience and education selected listed or detailed in the Supplemental Questions must be verifiable on the submitted applicant profile.