Guest Services Representative Guest Services 010
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
We are searching for a guest services representative. Someone who will deliver exceptional customer service and enhance patient and family experience within a comprehensive guest services program that helps meet the unique needs of patients and families at Texas Childrens Hospital to include providing directions and wayfinding transportation and lodging assistance as well as patient and family programming.
Think youve got what it takes
Qualifications:
- H.S. Diploma or equivalent required
- 1 year Experience in a healthcare or customer service setting required.
Responsibilities:
- Serves as central point of contact delivery timely and relevant information and services.
- Provides families with knowledge of parking options lodging and local resources as needed over the phone and at welcome desks.
- Supports families by creating awareness of services and resources available within hospital (Social Services Family Advocacy Child Life Language Services and Spiritual Care) and contacts appropriate departments to assist families.
- May communicate physical directions and verify patient appointment(s)when patients and families call the Texas Childrens appointment line.
- May manage parking validations to for multiple departments.
- May escort families to patients; provides updates to relevant teams via Emergency Code Pager.
- May act as a bilingual resource for teams (valet security admissions) needing to communicate non-medical information to families.
- Provides concierge services to patients and families
Required Experience:
Unclear Seniority
Key Skills
- English Language
- Cost Estimation
- Corporate Risk Management
- Export Sales
- J2EE
About Company
Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades suc ... View more
