Business Analyst, Senior Analyst, Collections

Ready to shape the future of work

At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Business Analyst Senior Analyst Collections!

In this role support financial operations by ensuring accurate timely and effective management of customer accounts within our Shared Service Center. They play a key role in maintaining healthy cash flow resolving account discrepancies and delivering exceptional customer service that reflects the companys commitment to operational excellence.

Responsibilities

Oversee a portfolio of customer accounts to ensure timely collection of outstanding balances and accurate application of payments.

Monitor account activity to identify trends resolve discrepancies and maintain up-to-date records.

Communicate proactively with customers to address billing questions payment schedules and account status.

Build strong working relationships that promote prompt resolution and positive business interactions.

Maintain thorough accurate account histories within company systems.

Review supporting documentationsuch as contracts and service recordsto confirm adherence to payment terms and company policies.

Partner with field operations management and Shared Service Center colleagues to align on collection strategies troubleshoot issues and support organizational financial goals.

Participate in regular meetings to review account status and next steps.

Investigate and reconcile account variances by researching unapplied cash misapplied payments or open credits.

Use sound judgment and analytical skills to recommend appropriate solutions and escalation strategies.

Identify opportunities to enhance Accounts Receivable processes streamline communication between departments and improve overall collection efficiency

Qualifications we seek in you!

Minimum Qualifications

Bachelors degree in finance Accounting Business Administration or related field required; HS Diploma required

Experience within a Shared Service environment.

Experience using MS Office Suite especially Outlook Word and Excel

Prioritizing and multi-tasking working well under pressure while maintaining attention to detail.

Ability to handle sensitive information maintain a high level of data entry accuracy and adhere to strict deadlines is essential.

Able to display effective interpersonal skills with all levels of employee as well as the ability to communicate positively and effectively verbally and in writing.

Able to apply common sense understanding to carry out instructions furnished in written oral or diagram form.

Advance English level.

Why join Genpact

Be a transformation leader Work at the cutting edge of AI automation and digital innovation

Make an impact Drive change for global enterprises and solve business challenges that matter

Accelerate your career Get hands-on experience mentorship and continuous learning opportunities

Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

The approximate hourly base compensation range for this position is $24/hr. to $27.50/hr. (non-exempt). The actual offer reflecting the total compensation package plus benefits will be determined by a number of factors which include but are not limited to the applicants experience knowledge skills and abilities; geographic location; and internal equity

Los Angeles California-based candidates are not eligible for this role

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.