Customer Support Agent
Share
Job Location:
Salary:
Experience Required:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
The role involves handling customer inquiries (via phone or email) regarding products managed by our client a major Japanese IT company. Some training will be provided. Therefore prior IT experience is not required if the candidate has sufficient call center experience.
Working Hours: 8-hour shifts between 9:00 AM 11:00 PM (currently 9:00 AM 6:00 PM JST)
Language Requirements:
Fluent Japanese is mandatory.
Basic English (reading/speaking) is a plus but not required.
Experience & Skills:
- Minimum 2 years of experience in call center operations (industry not specified)
- Team leadership experience in a call center for at least 1 year is a plus (formal supervisor title not required team coordination experience is acceptable)
- Holding the IT Passport (IP) certification is preferred
- Any technical support experience with IT products is a plus
- Must be comfortable using PCs with experience in Outlook and Excel
Required Skills:
The role involves handling customer inquiries (via phone or email) regarding products managed by our client a major Japanese IT company. Some training will be provided. Therefore prior IT experience is not required if the candidate has sufficient call center experience. Working Hours: 8-hour shifts between 9:00 AM 11:00 PM (currently 9:00 AM 6:00 PM JST) Language Requirements: Fluent Japanese is mandatory. Basic English (reading/speaking) is a plus but not required. Experience & Skills:
Company Industry
IT Services and IT Consulting
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
.png?1681846322)
