Aftermarket Shop Manager & Installer
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Overview
Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area. Best known for our award-winning e-commerce platforms and weve been engaging muscle car truck and off-road enthusiasts with exceptional products services and experiences since 2004. With the acquisition of Ecklers in 2022 a pioneer in classic car restoration & modification for over 60 years Turn5s catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T.
Our purpose however extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether its supplying a unique product that customizes the look and feel of their ride providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner we are obsessed with ensuring we reach as many like-minded gearheads across the globe.
Were launching a customer installation shop at our Cedar Hollow headquarters. This shop will serve as a dedicated space for customers to have aftermarket partspurchased from our websiteprofessionally installed. The Aftermarket Shop Manager & Installerwill be the cornerstone of this operation responsible for delivering an exceptional customer experience while managing all aspects of the shop.
Year 1 is going to be about:
- Perform installations of aftermarket parts purchased through our website.
- Manage day-to-day shop operations including scheduling and customer interactions.
- Ensure a clean organized and safe work environment; report maintenance needs promptly.
- Communicate with customer to ensure all required parts have been ordered.
- Serve as the primary point of contact for customers during their visit.
- Coordinate with internal teams to receive installation referrals from B2B sales.
- Provide feedback on process improvements to your manager for continuous optimization.
- Maintain accurate records of installations and customer interactions.
We cant skip over some of the specific skills and experience we know are a must to be successful. So we need you to have:
- Poven experience in automotive aftermarket installations across a broad range of vehicles and parts categories (required).
- Strong business sense and customer service skills.
- Ability to work independently and manage all aspects of a shop.
- Familiarity with tools and equipment for part installations (specialty tools provided).
- ASE Certification Required
#CORP
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Coffee Experience
- Computer Skills
- Management Experience
- Oil Change Experience
- Auto Body Repair
- Automotive Diagnostics
- Hydraulics
- Leadership Experience
- Retail Management
- Air Conditioning
About Company
Turn5, Inc. is an award-winning ecommerce retailer that has risen as an industry leading aftermarket parts provider in a thriving automotive enthusiasts niche.
