Supervisor Operations
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Job Location:
Monthly Salary:
Posted on:
1 hour ago
Vacancies:
1 Vacancy
Job Summary
Inspire and lead team leaders by example (role model) toward achieving self teams and organizations main goals; efficiency effectiveness and revenues through applying vigorous coaching practice and continuous improvement through process optimization. Ability to set and meet targets ability to deliver work with a high degree of accuracy and be attentive to details and Ability to work with the team and motivate the team.
Whats On Your Plate
- Support Team Leaders in day-to-day operations to secure complete orders and achieve team members operations targets.
- Improve customer experiences and customer satisfaction by assisting team leaders with all required tools and skills for order inquiries transactions and complaints resolution.
- Conduct daily weekly and monthly coaching sessions for Team Leaders to identify improvement areas and chart action plan with rigorous follow-up.
- Review and analyze team leaders performance trends consistently and frequently.
- Communicate performance results and goals to Team Leaders.
- Provide feedback and training recommendations.
- Manage turnover to ensure enough agents are available to meet staffing
- Manage review and analyze service-level performance.
- Review productivity reports and take corrective action for any team deviation.
- Support day-to-day work processes in the contact center.
- Lease and coordinate with the operations support team to ensure a smooth and dynamic operations platform.
- Leading special projects within the call center to enhance and improve operations dynamics.
- Collaborate with internal stakeholders in order to provide support in managing offers and campaigns to ensure the timely completion of tasks.
- Attend daily weekly and monthly business review meetings
- Attend monthly business review meetings with shared services to align business goals.
- Review and analyze team performance reports and take corrective action.
Qualifications :
- Bachelor degree is a must
- 3-5 years of full-time professional experience in the contact center is a must.
- At least 2 years of experience as a supervisor/ team leader is a must.
- Lean Six Sigma Yellow Belt certification is required.
- Advanced Excel
- Very good command of English.
- Project management knowledge.
- Time Management Skills.
- very strong personality with excellent communication analytical and problem-solving Skills.
- Flexibility with rotational shifts.
Remote Work :
No
Employment Type :
Contract
Key Skills
- Airside Operations
- Cathodic
- Marketing & Sales
- General Services
- Advocacy
- Infrastructure Development
About Company
As the worlds leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europes largest tech platforms, we enable ambitious talent to del ... View more
