PC Strategy & Support Specialist

Mexico City - Mexico

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

PC Strategy & Support Specialist

Description -

Job Summary
This role is responsible for overseeing critical and high-risk technology areas and customer groups addressing intricate incidents and escalations up to L3 independently and collaborating on escalations up to L5. The role assesses and verifies complex changes and participates in or leads projects across various technology customers and internal areas. The role manages the technical and service relationship of the organization with customers subcontractors and vendors. The role also develops and nurtures customer and internal business relationships while solving complex problems and supporting operational and strategic plans.

Responsibilities
Applies advanced technical expertise to oversee one or more critical or high-risk technology areas like server administration technical security management and performance management or customer groups.
Addresses single and cross-technology incidents independently and collaborates with team members to resolve unusually intricate or cross-technology incidents.
Recognizes oversees and leads escalations up to L3 while collaborating with others to assist in managing escalations up to L5.
Assesses implements and verifies changes/solutions characterized by high complexity and risk to fulfill customer and/or trade/IT infrastructure requirements while also participating and potentially leading the Change Advisory Board.
Monitors the environment for patch compliance and evaluates patch compatibility with various customer or internal infrastructure settings applying patch and security modifications following established policies.
Validates that entries in the Configuration Management Database (CMDB) are both comprehensive and accurate.
Participates in suggests or leads customer and internal projects spanning various technology customers and/or internal businesses/end user areas including transformation efforts.
Develops and nurtures assigned customer and/or internal business/end user account relationships fostering trust collaboration and growth.
Solves difficult and complex problems with a fresh perspective demonstrating good judgment in selecting creative solutions and managing projects independently.
Leads moderate to high complexity projects delivering professionally written reports and supports the realization of operational and strategic plans.

Education & Experience Recommended
Four-year or Graduate Degree in Computer Science Engineering Business Administration or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 4-7 years of work experience preferably in maintenance quality or a related field or an advanced degree with 3-5 years of work experience.

Preferred Certifications
ITIL Certifications

Knowledge & Skills
Active Directory
Agile Methodology
Amazon Web Services
Ansible
Automation
Computer Science
DevOps
IT Infrastructure
Kubernetes
Linux
Microsoft Azure
Operating Systems
Python (Programming Language)
Scripting
SQL (Programming Language)
System Administration
Systems Engineering
Virtualization
Windows PowerShell
Windows Servers

Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Impact & Scope
Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

Complexity
Responds to moderately complex issues within established guidelines.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (Mexico)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal

Required Experience:

PC Strategy & Support SpecialistDescription -Job Summary This role is responsible for overseeing critical and high-risk technology areas and customer groups addressing intricate incidents and escalations up to L3 independently and collaborating on escalations up to L5. The role assesses and verifies...

PC Strategy & Support Specialist

Description -