FCTG Compleat Global support

FCM - part of the Flight Centre Travel Group family - are transforming the business travel industry.

Your opportunity...

We are looking for a Compleat Support Specialist to join our global team providing day-to-day support for the Compleat automation platform. This role is key in ensuring the stability and quality of our automation ecosystem by managing incoming support cases coordinating with product and development teams and performing UAT testing to validate fixes for bugs and support resolution cases.

Your mission...

• Act as the first point of contact for Compleat support cases raised via Salesforce.
• Triage investigate and document reported issues ensuring clear and detailed communication with requestors.
• Collaborate closely with Product Managers Developers and QA Engineers to validate and reproduce reported bugs.
• Perform User Acceptance Testing (UAT) for bug fixes and small enhancements before release.
• Maintain accurate documentation of support cases test results and known issues.
• Contribute to continuous improvement of Compleat workflows identifying recurring issues or process gaps.
• Support end users and regional teams with troubleshooting guidance and communication.

Our ideal candidate...

• Strong knowledge of Amadeus including PNR creation PNR history interpretation queue logic and end-to-end booking flows.
• Solid understanding of travel agent processes and workflows including booking ticketing fulfilment and automation touchpoints.
• Strong troubleshooting mindset with the ability to analyse issues logically identify root causes and reproduce complex scenarios.
• Experience working with support case management tools (Salesforce Jira Azure DevOps or similar).
• High attention to detail with excellent documentation habits.
• Ability to collaborate effectively with product QA and development teams.
• Comfortable communicating with both technical and non-technical stakeholders.
• Proactive curious and eager to continuously improve processes and customer experience.
• Experience with Compleat automation tools or invoicing platforms is a plus.

Personal Attributes:

• Strong analytical and problem-solving skills.
• Ability to work collaboratively in a fast-paced environment.
• High level of organization and attention to detail.
• Comfortable working in English.

The role is ideally based in Europe (Barcelona/London).

Your benefits...

• Tick destinations off your bucket list with our discounts on travel and accommodation.
• Enjoy 25 Days Off per year plus 5 Compensation days!
• Learn a new language with our free language learning platform (Global Exam).
• Employee Retention Share Scheme through Equate Plus.
• Various social events to promote networking the celebration of wins and sometimes just for fun! (Global Gathering 2024 - Portugal).
• Enjoy our discounts with GymApp.
• Complementary coffee drinks snacks and fruits at our Barcelona office location.
• A strong focus on professional development to support you in the evolution of your career.

Who we are...

As part of Flight Centre Travel Group our is toopen up the world for those who want to see.

We encourage you toDREAM BIGthrough collaboration and innovation and make sure you are supported to make incredible ideas a reality. Together we deliver quality innovative solutions that delight our customers and achieve our strategic priorities.

Irreverence. Ownership. Egalitarianism.#LI-CS2#FCM#LI-Onsite