Site Manager

Position Title: Site Manager

Reports To: Program Director

Classification: Exempt

Location: Washington DC

Hours: Flexible schedule (Monday-Friday) between 7am-8pm some evenings holidays; rotating onsite hours of 12:00 pm to 8 pm or 1:00 pm to 9:00 pm one day per week; weekends may be required and participate in leadership on-call rotation.

Our Core Values: Our Core Values: Friendship Place is a Person-First Organization that promotes transparency and ethical practices among our team and those we serve. All individuals in our organization are expected to perform their job duties in a manner consistent with our core values. This includes the following: Excellence and Innovation; Finding Ways to Say Yes; Caring at the Core; Agents of Change; Support Empowerment and Development; Building Relationships; and Integrity and Accountability.

Summary: The Brooks Program provides short-term housing services to families experiencing homelessness in the District of Columbia. The site manager will oversee the Brooks extension/satellite location in SE DC. The program will house approximately 18 families and will operate under the Housing First model emphasizing rapid placement into housing without preconditions. The program incorporates best practices to ensure that participants transition from short-term family housing to independent permanent housing within 120 days.

Responsibilities:

• Provide overall supervision instructive mentorship coaching and guidance to staff including programmatic supervision.
• Provide direct day to day supervision and performance management of two Case Manager
• Ensure best practices and participant centeredness are being always utilized by Case Managers and Residential Aid staff.
• Ensure effective collaboration with external agencies providing services to participants including community agencies government agencies etc.
• Participate in multidisciplinary meetings contract meetings (Family CAHP system weekly housing meetings monthly DHS case conferencing meetings monthly Case Manager Supervisor Best Practices meetings etc.)
• Ensure the proper recording of entries exits reasons for leaving destinations universal data elements housing move in date disabilities sub-assessment within HMIS and Step Tool
• Leads the team in collaborating with the programs assigned TANF Vocational Development Specialist to ensure residents are fully connected TANF benefits
• Demonstrate empathy and flexibility in responding to participants needs and requests.
• Maintain individual personnel files for employees working on HCA to include references certifications trainings evaluations and allegations of misconduct
• Ensure services are accessible and offered to clients as needed by public private or community partners: physical health care mental health care substance abuse/recovery services education/life skills legal services and employment services
• Ensure a daily log and offline unit report maintained to record all shelter activities and information
• Participate in management meetings and contribute to planning clinical group supervision sessions team trainings retreats and strategizing other programming for the team.
• Complete administrative program management responsibilities for the team including monthly and quarterly reports other modes of measurement and evaluation of the program and other administrative tasks as assigned.
• Reviews and oversees residents requests for nights out and curfew extensions each week
• Ensure the timeliness of documentation UIRs comprehensive case notes detailed Housing Stabilization and Exit Plans assessments and other reports in the appropriate database system
• Conduct intakes and assessments to determine the strengths barriers eligibility and goals of families
• Ensure the connection and timely referral relevant service providers including primary care providers DBH (Mobile Crisis & CHAMPS) CFSA domestic violence services etc.
• Collaborate professionally with external agencies and supportive networks providing services to participants within the restraints of HIPPA to further the goals identified by the families
• Attend at least two required TCP trainings per month
• Perform all other duties as assigned.

Education:

• The site manager must have a masters degree in a Human Services or related field.
• In lieu of a masters degree the site manager must have a bachelors degree and five years experience in the Human Services field or a related field.
• The site manager must have professional knowledge of the theories principles techniques and practices of social service delivery systems. He/she must have a minimum of four years of professional supervisory and/or managerial experience in human services delivery.

Skills and Competencies:

• Must have or be able to obtain a First Aid/CPR/AED certification that includes a hands-on skills testing module. Friendship Place will provide First Aid/CPR/AED training.
• Valid drivers license and current auto insurance.
• Understanding of adult rehabilitation services and a person-centered approach
• Experience working with individuals experiencing chronic homelessness
• Experience with addictions mental health and co-occurring disorders
• Ability to work in a culturally diverse environment
• Ability to work as a team player
• Strong commitment to mission including racial equity and social justice
• Strong written and verbal communication skills
• Strong organization skills and attention to detail
• Ability to work well under pressure and prioritize tasks in a fast-paced dynamic environment
• Solid decision-making and problem-solving skills
• Strong knowledge of human development empowerment and solution-focused principles
• Understanding of evidence-based practices in case management services homeless services trauma-informed care Housing First and recovery-oriented services.
• Experience with families youth and housing systems
• Experience with additions mental health and co-occurring disorders
• Proficient in Microsoft Programs (Word Excel PowerPoint Outlook etc.)
• Experience with Customer Assessment Tracking and Case History (CATCH) and Homeless Management Information System (HMIS) is a plus.
• Strong commitment to mission organizational core values including racial equity social justice and cultural competency/sensitivity.
• Excellent Customer Service
• Ability to create a familial and nurturing environment among staff and participants; experience with leading and motivating teams.
• Integrity tenacity positive attitude mission-driven and self-directed with alignment to FPs mission

Working conditions: The office is located in an apartment building and exposed to conditions that arise in homes including occasionally biohazards (e.g. blood tissue human waste) and conflict. Employees must be able to sit for extended periods with repetitive motions and positions. The employee must be able to operate a motorized vehicle. Some lifting may be required (up to 20-25 lbs.)

This role involves working closely with individuals who may be experiencing mental health or substance use challenges. At times the work may involve exposure to emotionally sensitive or challenging situations. Employee must be compassionate self-aware and able to maintain healthy boundaries while supporting others in a respectful and trauma-informed way.

Background Checks: This position is considered Safety Sensitive according to DHS. The selected candidate will be required to pass a criminal history background check fingerprinting including FBI and Metropolitan Police Clearance CFSA NSO Employment and Education Verification personal and professional references TB test a UDS and clearance from the Department of Motor Vehicles.

Direct Reports: Case Managers (2)
Indirect Reports: None

Education:

• The site manager must have a masters degree in a Human Services or related field.
• In lieu of a masters degree the site manager must have a bachelors degree and five years experience in the Human Services field or a related field.
• The site manager must have professional knowledge of the theories principles techniques and practices of social service delivery systems. He/she must have a minimum of four years of professional supervisory and/or managerial experience in human services delivery.

Skills and Competencies:

• Must have or be able to obtain a First Aid/CPR/AED certification that includes a hands-on skills testing module. Friendship Place will provide First Aid/CPR/AED training.
• Valid drivers license and current auto insurance.
• Understanding of adult rehabilitation services and a person-centered approach
• Experience working with individuals experiencing chronic homelessness
• Experience with addictions mental health and co-occurring disorders
• Ability to work in a culturally diverse environment
• Ability to work as a team player
• Strong commitment to mission including racial equity and social justice
• Strong written and verbal communication skills
• Strong organization skills and attention to detail
• Ability to work well under pressure and prioritize tasks in a fast-paced dynamic environment
• Solid decision-making and problem-solving skills
• Strong knowledge of human development empowerment and solution-focused principles
• Understanding of evidence-based practices in case management services homeless services trauma-informed care Housing First and recovery-oriented services.
• Experience with families youth and housing systems
• Experience with additions mental health and co-occurring disorders
• Proficient in Microsoft Programs (Word Excel PowerPoint Outlook etc.)
• Experience with Customer Assessment Tracking and Case History (CATCH) and Homeless Management Information System (HMIS) is a plus.
• Strong commitment to mission organizational core values including racial equity social justice and cultural competency/sensitivity.
• Excellent Customer Service
• Ability to create a familial and nurturing environment among staff and participants; experience with leading and motivating teams.
• Integrity tenacity positive attitude mission-driven and self-directed with alignment to FPs mission

Working conditions: The office is located in an apartment building and exposed to conditions that arise in homes including occasionally biohazards (e.g. blood tissue human waste) and conflict. Employees must be able to sit for extended periods with repetitive motions and positions. The employee must be able to operate a motorized vehicle. Some lifting may be required (up to 20-25 lbs.)

This role involves working closely with individuals who may be experiencing mental health or substance use challenges. At times the work may involve exposure to emotionally sensitive or challenging situations. Employee must be compassionate self-aware and able to maintain healthy boundaries while supporting others in a respectful and trauma-informed way.

Background Checks: This position is considered Safety Sensitive according to DHS. The selected candidate will be required to pass a criminal history background check fingerprinting including FBI and Metropolitan Police Clearance CFSA NSO Employment and Education Verification personal and professional references TB test a UDS and clearance from the Department of Motor Vehicles.

Direct Reports: Case Managers (2)

Indirect Reports: None

Specific Requirements: Must have reliable transportation to carry out job duties and responsibilities. The vehicle must meet legal requirements (insured registered etc.) and the employee must have a valid drivers license.

Other Details:

• Application Deadline: This job is open until filled or the hiring manager determines that they can no longer accept applications.
• Compensation: The hiring pay range is between $69325 - $75654 annually. The starting annual salary is based on a step system. A candidates starting pay determination is made based on meeting the basic position requirements and current completed education credentials and/or work experience. Please Note: The step system is set and not open to pay negotiation.
• Benefits: We offer an excellent benefits package including low-cost health insurance health reimbursement and flexible spending accounts employer-paid dental vision short and long-term disability life insurance 403B defined contribution plan matching employee assistance programs professional development employee resource groups 14 paid holidays 15 days of vacation and 10 days of sick leave during 1st year of employment and much more! (Benefits are pro-rated for part-time employees).
• COVID-19: All Friendship Place employees regardless of their vaccination status must continue to take precautions against the spread of COVID-19 in accordance with agencys COVID-19 protocols and applicable law and guidance. This includes but is not limited to wearing masks in congregated settings washing their hands or using hand sanitizer often monitoring their daily health and staying home if they are exhibiting COVID-19 symptoms (or if they are otherwise prohibited from reporting to work by health provider pursuant to CDC state and local guidance). Since the public health and legal landscapes regarding this policy are subject to frequent changes Friendship Place reserves the right to amend or cancel this policy at any time at its sole discretion consistent with applicable law consistent with CDC guidelines and the DC Department of Health.
• Location: Washington DC
• Interview Process: Phone screening panel style interview final interview.
• Website:

Diversity & Equal Opportunity Statement: Friendship Place is an Equal Opportunity Employer. We are committed to maximizing the diversity of our team and want to involve all those who can contribute to our inclusive culture. We support all qualified individuals within our workforce without regard to race color religion gender sexual orientation gender identity and expression age national origin marital status citizenship disability veteran status personal appearance familial status family responsibilities political affiliations matriculation credit and any other characteristic protected by applicable law.

How to Apply: Interested applicants should apply via the organizational website. All of our current career openings can be found by visiting: Description