Head of Responsive Repairs

What is great about the role

This is a high-impact leadership role where you can make a real difference to how our customers experience their homes. You will lead the transformation of our responsive repairs service overseeing the day-to-day delivery of around 57500 repairs each year.

Youll have the space to innovate use data confidently and create a culture where colleagues can develop and thrive. This role is ideal for someone who enjoys solving problems improving services and leading teams through positive change.

Where does this role fit in

This role sits within our Trades leadership team and works closely with the Head of Planned Maintenance the Commercial Performance Manager and our workstream managers supervisors engineers and schedulers. You will help coordinate resources monitor budgets and performance and support senior leaders in shaping our repairs strategy.

The purpose of this role is to lead the in-house responsive repairs team make sure repairs are completed safely on time and to the right quality standards and use both data and customer feedback to improve the service. You will ensure value for money support long-term transformation and maintain a safe and compliant working environment. This role is central to delivering a repairs service that is efficient fair accessible and continually improving.

What skills and experience do you need

Were looking for a confident people focused leader who can guide a busy service and make improvements that matter.

Youll be a great fit if you:

• Have experience leading teams and delivering strong operational performance.
• Enjoy improving services and helping people adapt to change.
• Can manage budgets and make data informed decisions.
• Communicate clearly and build positive relationships at all levels.
• Create a supportive motivating environment for colleagues.
• Understand repairs and safety standards or are keen to learn quickly.
• Hold a full driving licence. Technical qualifications are a bonus not a requirement.

If you want to make a real difference to customers and colleagues this role gives you that opportunity.

What are the pay and benefits

Time off and Flexibility

• Our Pobl Repairs Team covers areas between Haverfordwest and Monmouthshire with our office base for this role being either Cwmbran or Swansea.
• Working days are predominately Monday to Friday days or you can work compressed hours on a 9 day fortnight.
• 26 days holiday plus Bank holidays. Rising to 31 days with an extra day for each full year of service.
• Maternity & Adoption Leave: 20 weeks
• Paternity Leave: 3 weeks

Money and Pensions

• The exact salary is 76501 for a 40 hour full time permanent position
• 45p per mile for mileage allowance
• Pension Choices: Defined Contribution (DC) Scheme with matched contributions up to 10%.OrDefined Benefit (DB) 1/80^thof final salary for every year of service.
• 3 x Life Cover linked to pension membership
• Saving scheme with competitive interest rate
• Give As You Earn scheme for tax efficient charity donations
• From 1^stApril 2026 theoptionto be either weekly or monthly paid.

Your Wellbeing

• Sick Payrising with length of service up to 6 months full pay after 4 years.
• Eyecare: Up to 100 reimbursement towards eye tests and glasses.
• Free counselling coaching wellbeing team and OH service to all colleagues
• Annual Health Check
• Health Cash Plan

Getting Around

• Salary sacrifice Electric Vehicle Lease Scheme (subject to eligibility)
• Cycle to Work Scheme

Your Development

• Continuous professional training and development
• Leadership development programmes
• Professional memberships needed for your role are reimbursed
• Career coaching
• Support with funding and time for qualifications

Perks & Recognition

• Long Service Awards
• Blue Light Card Eligibility giving discounts at 15000 brands.
• Colleague Discount platform.

FREDIE

At Pobl Group we are guided in all that we do by a group of principles that we call FREDIE these are: Fairness Respect Equality Diversity Inclusion Engagement. This means that whatever your background you will have an equal opportunity at Pobl Group and we encourage you to apply now.

How do you apply

If you have the skills experience and enthusiasm required to be our next difference maker please follow the prompts to apply now. We just need an up-to-date CV short/ focused cover letter along with a few contact details so that we can get back in touch with you.

Interviews will take place 19^th or 20^th January and will include a presentation competency based interview and a psychometric feedback assessment.

If you would like any support with your application or to discuss any adjustments that you may require to support you to application process please contact or

Who are Pobl group

Pobl Group is one of Wales largest not-for-profit housing and care organisations providing safe homes personalised support and vibrant communities where people can 2024 we merged with Linc combining our shared values and strengths to deliver even better services and create greater opportunities across Wales. Together we are committed to being compassionate inclusive and focused on making a positive difference every day.