IT Technician
Share
Job Location:
Sparta, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Sparta
- On-site
Job Description
Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor residential and professional applications.
Our Marine organization is a trusted provider of innovative solutions for the worldwide boating and boat building industry and we recently expanded our scope to lead the boating industry into an electrified future. Dometic has won numerous NMMA Innovation Awards over the years and we are always striving for new ways to make boating easier safer and more enjoyable.
We are a journey of continuous growth now looking for our next star a passionate IT Technician. This position reports to the IT Supervisor and will work in Sparta TN.
About the position
As an IT Technician of the Sparta TN team you will be involved in managing the IT ticketing system ensuring timely resolution of issues and maintaining accurate records of IT assets. This role involves daily review of help desk tickets reporting critical issues and maintaining documentation for standard operating procedures and software requirements. The IT Technician will handle asset management troubleshooting and maintenance tasks to support the smooth operation of IT services.
Your main responsibilities
- Oversee the IT ticketing system ensuring all issues and requests are logged and resolved promptly. Report any tickets older than two days to the IT Supervisor daily.
- Ensure all required fields are completed and solutions documented before closing tickets. Attach relevant screenshots to tickets.
- Report any critical issues that could impact production to IT Supervisor.
- Maintain an accurate inventory of all IT hardware including location asset number MAC address and assigned user. Tag new and existing equipment with asset numbers.
- Record and address any issues with tagged equipment such as printers scanners laptops etc.
- Build and maintain base PC configurations and related SOP documents. Ensure procedures are applied to tagged equipment and reviewed by the IT Supervisor.
- Create and maintain SOPs for IT operations reviewed biannually by the IT Supervisor. Develop a Knowledge Base for issue resolution referencing SOPs for detailed information.
- Record software requirements for each department including version and update status. Maintain documentation on supported software.
What do we offer
You are offered an interesting role in a dynamic fast paced and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous which gives you great possibilities to evolve with the company.
- Medical/Dental/Vision Insurance
- Employee Assistance Program (EAP)
- Disability insurance (STD/LTD)
- 401 (k) with company match
- PTO
- Company defined holidays and two floating holidays for you to use as you choose
- Paid maternity/paternity leave
- Tuition assistance
- Membership reimbursement (wholesale club and gym)
- Employee discounts on our incredible products
- Opportunities to make an impact
Required Experience:
IC
Key Skills
- IT Experience
- Network Administration
- Active Directory
- LAN
- Computer Networking
- Computer Skills
- Windows
- Remote Access Software
- Help Desk
- IT Support
- Operating Systems
- Troubleshooting
About Company
About the company Dometic is a global outdoor tech company on a mission to make mobile living easy. Leveraging our core expertise in cooling, heating, power & electronics, mobility, and space optimization, we empower more people to connect with nature and elevate their sense of freedo ... View more
