Senior Team Lead Structure

As the Senior Team Lead - Structure you will be a critical hands-on leader responsible for the technical foundation and execution of our client benefit plans. You will own the strategy tooling and maintenance processes that ensure the accurate and timely configuration of all benefit structures.

What youll do:

• Technical Ownership & Strategy (The Structure Focus)
  • Own the Plan Stack: Take full ownership of the end-to-end configuration quality and maintenance of the benefit plan structure (e.g. plan setup product stack plan rules etc.).
  • Drive Tooling Enhancement: Identify prioritize and sponsor tooling and system enhancements specifically aimed at improving the efficiency and accuracy of benefit creation and plan stack maintenance.
  • Benefit Creation & Maintenance: Oversee the cradle-to-grave process for new benefit creation and maintenance ensuring strict adherence to federal and internal regulations (e.g. ACA HIPAA).
  • Escalation Management: Serve as the final escalation point for complex operational issues performing root cause analysis (RCA) on trends and errors in benefit configuration and leading the implementation of permanent remediation plans.
  • Technical IP: Take personal responsibility for strengthening the teams intellectual capital and knowledge base related to plan services and configuration processes.
• Leadership & Team Development
  • Build High-Performing Team: Act as a hands-on leader to build lead and develop a high-performing team fostering a culture of accountability diversity equity and inclusion.
  • Develop Expertise: Establish and manage SME and Mentor level certification programs focused on plan structure tooling and complex configurations.
  • Training & Development: Identify training needs coordinate development and review training plans to ensure the team maintains expert-level knowledge of industry regulations and internal services.
  • Operational Health Reporting: Report on the operational health and performance standards specific to plan configuration services providing regular feedback to the team on areas for improvement.
• Cross-Functional Collaboration
  • Strategic Partnership: Develop and maintain strong working relationships while collaborating cross-functionally with key stakeholders (e.g. Product Engineering Legal Client Success and Customer Experience) to ensure plan structure capabilities align with organizational strategy.
  • Service Improvement: Initiate manage and provide leadership on service improvement projects focused on enhancing the overall efficiency and quality of benefit creation workflows.
  • Service Interruption Planning: Lead service interruption planning and focus on strengthening the teams professional skills and knowledge to ensure rapid recovery.

To be successful in this role youll need:

• Direct leadership experience in health insurance healthcare operations or health benefits administration with a focus on benefit plan configuration claims systems or core operational structure.
• Demonstrated experience partnering with Product and Engineering to deliver tooling and system enhancements that drive operational efficiency.
• Proven ability to lead teams manage personnel issues and drive individual engagement and professional development.
• Excellent Microsoft Offices or Google Suites skills.
• Bachelors degree preferred.
• To connect with Collective Healths mission to transform the health insurance experience for employers and their employees.

Pay Transparency Statement

This is a hybrid position based out of our Lehi office with the expectation of being in office at least two weekdays per week. #LI-hybrid

The actual pay rate offered within the range will depend on factors including geographic location qualifications experience and internal addition to the salary you will be eligible for 35000 stock options and benefits like health insurance 401k and paid time off. Learn more about our benefits at UT Pay Range