IT Support Specialist

Silvus Technologiesis dedicated to one mission: connecting those who keep us safe. We do so by delivering the most advanced Mobile Ad-hoc Network (MANET) radios powered by our custom and ever-evolving Mobile-Networked MIMO waveform. Together our radios and waveform provide the vital communications for mission critical applications in the harshest environments from underground tunnels to high altitude balloons.

Silvus StreamCaster radios are being rapidly adopted by customers all over the world ranging from the U.S Departments of Defense to International Federal State and Local Law Enforcement agencies all the way to the Super Bowl Grammys and industry-leading drone robot and other unmanned systems manufacturers.

Wouldnt you like to join an incredibly talented group of people doing very challenging work with the prime directive of Keeping Our Heroes Connected

Silvus rapid growth is fueled by a focus on research and innovation and a team of the most passionate skilled and creative thinking you are looking for a challenging experience you owe it to yourself to learn how Silvus can provide a rewarding opportunity that creates a pathway to a fulfilling career.

THE OPPORTUNITY

Silvus is seeking anIT Support Specialistto provide technical support to end users troubleshoot hardware and software issues and maintain the companys IT infrastructure. This position will report to theSenior IT Support Lead.

This position is fully onsite Monday through Friday at Silvus Technologies HQ in the heart of vibrantWest Los Angeles.

The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion.

ROLE AND RESPONSIBILITIES

• Provide technical support to end users including troubleshooting/researching hardware and software issues on desktop or laptop systems.

• Respond to Help Desk IT support tickets in a timely manner.

• Install configure and maintain hardware and software.

• Develop and maintain documentation related to the companys IT infrastructure and support processes.

• Maintain an up-to-date inventory of all hardware and software assets.

• Manage on-boarding and off-boarding functions including account creation/disabling communication and hardware deployment/recovery in concert with HR and Facilities.

• System configuration and deployment for all Windows Linux and macOS endpoints and peripherals.

REQUIRED QUALIFICATIONS

• High School Diploma or GED.

• 3 years of experience in installing troubleshooting and/or maintaining software and hardware installations upgrades and related procedures.

• Proficient PC skills in a Windows and IOS environment required.

• Experience with Layer 1 Networking and Cabling.

• Experience installing/uninstalling and licensing/de-licensing enterprise software.

• Highly proficient in Google Suite and Microsoft 365 (Excel Word PowerPoint).

• Have working knowledge of Microsoft Active Directory Microsoft Entra and Microsoft Intune.

• Strong interpersonal skills with a positive and enthusiastic attitude.

• Demonstrated ability to operate as a team member supporting departmental decisions policies and procedures with a positive attitude and communications (both to team members and other staff).

• Must be a U.S. Citizendue to clients under U.S. government contracts.

• All employment is contingent upon the successful clearance of a background check.

PREFERRED KNOWLEDGE SKILLS AND ABILITIES

• Completion or in progress of a graduate degree.

• Prior experience in a fast-paced office environment.

• Linux and macOS skills are highly desirable.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

• Office environment.

• Travel occasionally to different office locations.

• While performing the duties of this job the employee is required to do the following:

  • Perform bending and reaching movements to place items on lower and higher shelves.

  • Kneeling or squatting to access lower shelves.

  • Must be able to lift up to 50 lbs.

CA Pay Range: $31.25-$36.06 / hour USD

The pay range is NOT a guarantee. It is based on market research and peer data and will vary depending on the candidates experience and qualifications.