Menlo Park SRV Program Manager

Menlo Park Safe Rest Village Program Manager

About Cultivate Initiatives:

We are a group of people who work alongside those on the margins to empower individuals and communities through an inclusive range of initiatives and support. We build communities from the inside out through workforce development housing and homemaking and supportive sheltering.

Why This Role Matters

Youre the heartbeat of a program offering safety stability and dignity to individuals whove spent too long surviving on the streets. When the shelter runs well neighbors get breathing room to heal reconnect and rebuildthanks in large part to your leadership and the team you support.

Compensation/Benefits:

• $ DOE annual salary (full time exempt)
• Comprehensive benefits package: vacation and sick time 11 paid holidays health dental retirement plans and LTD.
• Opportunity to make a meaningful impact by contributing to the success of a non-profit organization.
• Collaborative and inclusive work environment that values diversity and professional growth.
  
  

Accountability:
Accountable to the Director of Supportive Sheltering

Supervisory Responsibilities: The Program Manager will oversee all staff and villagers at Menlo Park Safe Rest Village. Staff include the SRV Engagement Coordinator Shift Leads SRV Advocates and SRV Peer Support Specialists.

Position Summary:

The Program Manager oversees the daily operations 24/7 of Menlo Park Safe Rest Village shelter. The program is designed to support individuals experiencing homelessness many of whom are navigating substance use disorders long-term instability and trauma. This role leads all program operations supervises staff ensures a safe and supportive environment for neighbors and upholds the organizations commitment to low-barrier trauma-informed and culturally responsive services.

Responsibilities:

Program Operations & Oversight

Manage daily shelter operations ensuring continuous 24/7 coverage and smooth coordination across shifts.

Develop and implement policies procedures and workflows that align with best practices in shelter management and harm reduction with the shelter Director.

Maintain adherence to safety protocols emergency procedures and regulatory requirements.

Oversee intake orientation and separation processes for neighbors in partnership with outreach and housing specialist teams.

Monitor utilization capacity incident reports and operational metrics; prepare reports for leadership and funders as needed.

Staff Leadership & Supervision

Hire train schedule and supervise shelter staff including shift leads shelter coordinators peer support specialists and on-call staff.

Provide coaching and performance management evaluation that prioritizes professional growth and accountability.

Lead regular team meetings and ensure strong communication across 24-hour operations.

Foster a culture of compassion consistency and trauma-informed engagement. Promote a team environment where villagers needs and success are paramount.

Supportive Environment

Ensure the shelter environment is safe welcoming dignified and responsive to complex needs.

Model and reinforce harm-reduction practices de-escalation strategies and client-centered approaches.

Collaborate with case managers and community partners to support neighbors stability recovery goals and successful transitions to permanent housing.

Respond to escalated situations and support staff in crisis response and problem-solving.

Community & Partner Coordination

Build and maintain strong working relationships with outreach teams behavioral health providers first responders and service agencies.

Represent the shelter in community meetings collaborative initiatives and partnership settings.

Ensure alignment with contracts expectations and collaborative goals with municipal or county partners.

Administration & Compliance

Oversee data collection documentation and HMIS/Apricot compliance.

Manage program expenses and resource allocation.

Ensure the facility is maintained stocked and operational coordinating with vendors and maintenance providers and requests.

Support grant reporting and program evaluation activities.

Qualifications:

Required:

• 35 years of experience in homeless services shelter operations behavioral health or related fields.
• 2 years of staff supervision experience in a 24/7 or high-needs environment.
• Demonstrated ability to work with individuals experiencing homelessness substance use disorders and trauma.
• Knowledge of harm reduction trauma-informed care and crisis intervention.
• Strong communication leadership de-escalation and problem-solving skills.
• Ability to work evenings weekends or respond to emergencies as needed.
• Demonstrated ability to prepare reports and proposals and to present such reports and proposals both verbally and in writing.
• Demonstrated ability to meet contractual obligations.
• Excellent computer skills. Demonstrated ability to use word processing database calendar spreadsheet e-mail and Internet programs.
• Demonstrated excellent time management skills
  

Preferred

• Bachelors degree in Social Work Human Services Public Administration or related field (or equivalent lived/professional experience).
• Familiarity with HMIS shelter management systems and program compliance requirements.
• Experience working with culturally diverse and marginalized communities.
  
  

Work Conditions and Physical Requirements:

• This role operates in a high-energy 24/7 transitional shelter setting with frequent neighbor interactions occasional crisis situations and the need to remain calm flexible and solution-oriented. Some local travel may be required.

• Work is performed primarily indoors but due to the nature of the facility work is also performed outdoors in all types of weather.
• Ability to work in environments with varying noise levels from quiet offices to louder industrial settings.
• Ability to occasionally lift and/or move objects weighing up to 30 pounds.
• Work requires the ability to perform repetitive movements of the wrist hands or fingers due to continuous use of computer keyboards and other office equipment.
• Work requires the ability to sit stand or walk for prolonged periods and ability to stoop and kneel occasionally
• Work requires the ability to safely operate a motor vehicle and must be able to provide proof of a valid Drivers License
• Must be able to provide proof of COVID-19 vaccination or religious exemption

How to apply:
Please submit a cover letter and resume electronically through our careers page.

The position is open until filled. Applications received by December 30 will receive priority consideration. Screenings will begin on December 30 2025. We look forward to speaking with you!

CI is committed to maintaining a safe and secure work environment for employees and neighbors. As part of our hiring process we conduct criminal history checks for the top candidates of all recruitments and driving history checks for candidates of positions that require operating company vehicles. CI also conducts routine drug tests.

CI is an Equal Opportunity Employer. CI values a diverse inclusive workforce and provides equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individuals race color sex gender identity gender expression religion age national origin or ancestry citizenship physical or mental disability medical condition marital status domestic partner status sexual orientation genetic information military or veteran status vaccination status or any other basis protected by federal state or local laws. If you require accommodation to apply please contact Emily Hutsell at the following number or email.

Questions: or

Required Experience:

Manager