Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application interview or employment process please notify our Human Resources Team at option 1 or email and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary

Job Description

LOCATION

Mountain America Center - Hybrid:

9800 S Monroe St
Sandy UT 84070

SCHEDULE

This will be a hybrid schedule with both in office and remote work depending on business need.

*Current schedule is as follows;

Monday-Friday 10:30am-7:30pm with Rotating Saturdays

To be effective an individual must be able to perform each job duty successfully.

• Monitor and analyze alerts using multiple fraud detection platforms to identify suspicious activity across all types of transactions.

• Take immediate action to restrict accounts block transactions and initiate member contact when fraud is suspected.

• Thoroughly review affected accounts and adjust restrictions as needed based on review of alert activity.

• Serve as a subject matter expert for fraud-related inquiries from branches service teams and members providing clear guidance and resolution support.

• Educate members on evolving fraud tactics digital hygiene and account protection best practices.

• Respond to inbound calls from branches service teams and members providing clear and empathetic support for fraud-related concerns.

• Troubleshoot issues related to blocked transactions caused by fraud rules and ensure timely resolution.

• Maintain accurate and detailed records of fraud-related activities including alert outcomes and member interactions.

• Assist in preparing reports on fraud incidents and resolution outcomes for internal tracking and compliance.

• Collaborate with Fraud Data Analysts to communicate findings trends and anomalies in card fraud activity.

• Share insights and feedback to improve fraud detection strategies and alert system performance.

• Comply with all applicable regulations including the Bank Secrecy Act OFAC FACT Act GLBA Regulation CC Regulation DD Regulation Z Regulation E and others relevant to fraud operations.

• Participate in team huddles training sessions and continuous learning opportunities to stay informed on emerging fraud tactics.

• Uphold Mountain Americas mission vision and values by delivering responsive member-focused fraud support and resolution.

• Perform other duties as assigned.

KNOWLEDGE SKILLS and ABILITIES

The requirements listed are representative of the knowledge skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience and Education

• 3 years of experience in banking financial services or a related industry is required. OR high school diploma or equivalent plus a minimum 2 years of fraud experience

• Candidates without direct professional fraud or financial services experience may qualify with a Bachelors degree in Cybersecurity Information Systems Computer Science Data Analytics Finance or a related technical field along with relevant projects internships or certifications.

Licenses/Certifications

Relevant technical certifications or academic achievements in areas such as cybersecurity data analytics or fraud prevention are desired.

Computer/Office Equipment Skills

• Proficient in Windows OS internet browsers email platforms and intermediate-level Microsoft Word and Excel.

• Familiarity with fraud case management systems and secure communication protocols.

• Understanding of internet security and digital identity verification tools.

Managerial Responsibility

No supervisory responsibilities.

Language Skills

• Ability to read and interpret procedures alerts and fraud indicators.

• Strong verbal and written communication skills for member interaction and documentation.

• Ability to present findings and recommendations clearly to internal teams.

Other Skills and Abilities

• Demonstrated expertise in fraud detection risk assessment or analytics gained through professional experience or hands-on involvement with industry-standard platforms and tools.

• Proficiency in banking and financial services processes with a solid understanding of industry regulations compliance requirements and operational workflows.

• Technical skills in cybersecurity information systems computer science data analytics or finance with the ability to analyze complex data sets to identify fraudulent patterns or risks.

• Experience with projects or internships that involve fraud detection risk management or the use of analytics technologies to solve business challenges.

• High attention to detail and accuracy.

• Strong sense of urgency and accountability.

• Willingness to learn and adapt to new fraud trends and technologies.

• Empathy and professionalism when supporting members impacted by fraud.

• Critical thinking and problem-solving skills in high-pressure situations.

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Must be able to use hands to handle/feel occasionally.

Ability to stand walk sit talk and hear consistently.

Vision Requirements

Close vision (clear vision at 20 inches or less).

Distance vision (clear vision at 20 feet or more).

Color vision (ability to identify and distinguish colors).

Weight Lifted or Force Exerted

Frequently lifts up to 10 pounds occasionally lifts up to 25 pounds.

Environmental

Typical office environment with no unusual factors.

Noise Environment

Moderate noise (business office with computers and printers light traffic).

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.