IT Field Technician Managed Services

Cleveland, TN - USA

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

The kind of person were looking for

Do you enjoy solving problems and taking pride in helping people When something breaks is your first instinct to understand the situation before jumping to a solution

Do you listen carefully think logically and work through problems you may not have seen before When you dont immediately know the answer do you stay calm ask the right questions and figure out the next best step

Do you care about doing the right thing Are you comfortable representing a company in front of customers and handling yourself professionally

Do you enjoy working independently while still being part of a team Do you know when to take ownership of an issue and when its time to ask for help - after youve taken the initiative to troubleshoot

Are you someone who wants to learn improve and become better at your craft over time (not just technically but in how you communicate and support others)

If these questions resonate with you youll likely feel at home at InfinIT.

About the role

As a Field Technician at InfinIT youll spend most days supporting customers onsite in the Cleveland area. When youre not onsite youll provide remote support from our Cleveland office and assist with service requests alongside our service and engineering teams.

Your workload will be managed by our Service Coordinator but youll be trusted to manage customer interactions professionally empathetically and responsibly. You are the face of InfinIT when youre in front of customers and how you show up matters.

This is a hands-on client-facing role where technical skill and human skill carry equal weight.

What success looks like

Customers feel heard respected and supported
You approach unfamiliar problems methodically and logically
Issues dont bounce back because they were rushed or poorly understood
You take initiative before escalating but escalate appropriately when needed
You represent InfinIT with professionalism calm confidence and approachability
You work well with teammates and contribute positively to the group

What youll be doing

Troubleshoot and resolve desktop application and basic infrastructure issues
Hardware installations (computers and infrastructure)
Communicate clearly with customers about problems progress and next steps
Document work performed in our ticketing system accurately and thoroughly
Collaborate with engineers service desk staff and leadership when issues require escalation
Participate in a weekly on-call rotation

Technical requirements

You dont need to know everything but you do need a strong foundation and the ability to logically work through issues.

Required experience:

2 years of Windows desktop troubleshooting experience
Basic Windows Server concepts including Active Directory
Basic networking knowledge (firewalls switches access points)
Microsoft 365 (user support Outlook Teams OneDrive SharePoint basics)
Basic VoIP troubleshooting

Nice to have:

CompTIA A Network Security certifications
Experience troubleshooting macOS systems
Basic understanding of Azure environments

Equally important:

Logical structured problem-solving skills
Willingness to learn and grow beyond current knowledge
Clear written and verbal communication
Strong listening skills and empathy for end users

Work environment & expectations

Primarily onsite at customer locations with office-based remote support when not onsite
Regular local travel within Cleveland and the surrounding area
Part of a collaborative service and engineering team
Occasional after-hours work but not the norm

Benefits

Medical Dental and Vision insurance
401k plan
Mileage reimbursement for travel to customer sites

Required Experience:

The kind of person were looking forDo you enjoy solving problems and taking pride in helping people When something breaks is your first instinct to understand the situation before jumping to a solutionDo you listen carefully think logically and work through problems you may not have seen before When...