Manager Service Delivery
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you a current Elekta employee
Please click here to apply through our internal career site Find Jobs - Elekta.
Want to join a team with a mission to improve and save lives
We continually look for motivated and skilled individuals who are interested in supporting our customers healthcare professionals who use our products to help patients and their communities.
We currently have the following opportunity available - please contact us for more details!
Description
Monitor Priority1 Equipment Down cases across India and Neighboring Countries under India Business Unit on everyday basis and ensure faster recovery. Manage Customer Escalations for faster closure of Service-related concerns. Have regular contact with key Customers and Delight them with Proactive service at all their equipment sites.
Responsibilities:
Service DeliveryManagement
Key Customer account management(Delight Customers)
Manage Customer Service Cases with timely update handle technical escalations for faster closure of P1 equipment down cases.
Work with cross-function key leaders & suppliers within region and Global team for faster recovery of Down Sites faster closure of escalated cases and long aging cases.
Improve Operational KPIs like NPS MTTR MTBF for Key Customers
Manage Spare Parts Availability and Logistics with support of suppliers
Manage Call Center process to facilitate smooth transfer of Customer call to ECSC/Field Service team
Quality
Incorporates Elekta Values and responsibilities.
Adhere to all Elekta directives policies and procedures
Represent the organization in a professional and positive manner.
Uphold Elektas philosophy and all policies and procedures by maintaining appropriate controls to assure Full compliance with applicable laws and regulations thereby fulfilling legal responsibilities and enhancing the quality of our organization
Relevant Knowledge Skills & Competencies:
To perform this job successfully an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge skill and/or
ability required:
Excellent Leadership skills with strong business acumen customer relationship and people management
Excellent written and verbal communication skills Exceptional customer service skills. Be a self-motivated worker able to interact and communicate well with all at various levels of business.
Ability to represent the organization in a professional and positive manner. Be able to motivate team and lead by example.
Working knowledge/understanding of all Elekta products and proficiency in assigned product specialties
Familiarity/proficiency with the basic Software applications.
Ability to effectively interact with customers (via phone and face-to-face)
Excellent Presentation Skills
Must be willing to travel frequently
Ability to organize and prepare reports
Education & Experience:
Degree/Diploma in Engineering or associated discipline MBA preferred
Minimum of 8-10 years of leadership experience through customer management role.
Required Experience:
Manager
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
Helping clinicians treat cancer & brain disorders through precision radiation medicine. Our radiotherapy treatments target the tumour & protect the patient.
