Senior Manager, Production Technology Support (T&I) (TeleworkHybrid)

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Work at CBC/Radio-Canada

At CBC/Radio-Canada we create content that informs entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values which include creativity integrity inclusiveness and relevance.

Do you think you have the ability and drive to keep up with this exciting ever-changing industry Whether it be in front of the camera on air online or behind the scenes you would be joining a team that thrives on making connections and telling stories that are important to Canadians.

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Behind the scenes but ahead of the curve: help us develop the next-generation public broadcaster.

Technology & Infrastructure (T & I) team is the backbone and the future forward arm of CBC/Radio-Canada. We are the people that make stuff work. We make connections; between media content systems people and places. We are the space in between.

A place with purpose. CBC/Radio-Canada has always been a highly regarded pioneer of media technology. Not just in Canada but around the world. Today were transforming ourselves from conventional radio and television broadcaster into a modern digital media company. Technology is the driving force and we are the team making it happen.

This is a hybrid position with a mix of in-office and remote work but some on-site presence is required. Work arrangements will be discussed with hiring managers per departmental guidelines.

Whats in It for You

Cutting-edge tech. Our media company has transitioned to IP infrastructure including establishing a brand-new all-IP broadcast facility that provides virtually unlimited flexibility across multiple platforms. As part of CBC/Radio-Canada a leader in this area youll gain unparalleled hands-on experience and exposure to tools and processes that are currently sought after by other media companies.

Be part of a diverse and inclusive team and organization. We believe in celebrating human differences and know that theres no other path to becoming the best public broadcaster for all Canadians. Theres still more work to be done and were deeply committed to putting all of our corporate individual and collective efforts into doing the work. Youll be part of our growth and have opportunities to participate in our diversity and inclusion initiatives including but not limited to Emerging Leadership Training and Unconscious Bias training. Led by a manager dedicated to hearing your unique perspective youll help shape the work we do and how we do it.

Were a continuously innovative learning and growing organization. This means a chance to be part of that change whether youre an idea generator or an executor. We want to ensure you are happy in and out of the office. We offer a rare-in-tech work-life balance professional development opportunities internally and externally and the support of your manager to pursue the next steps in your career.

What Youll Do

Were currently looking for a Senior Manager Production Technology Support who will report to the Director Montreal Infrastructure Solutions.

If youre a relationship-driven person who thrives in a collaborative open and transparent culture and is deeply committed to enhancing the employee experience this is the perfect role for you!

In this position youll be a strategic engaging leader and collaborator responsible for managing the technology support teams for CBC/Radio-Canadas News Radio Television and Communications departments in Montreal.

Your mission is to streamline the employee experience by providing support teams with guidance on best troubleshooting work closely with directors and managers to shape operational and strategic direction.

As the primary point of contact for our production units your team plays a vital role not only in rapid problem-solving but also in proactive initiatives like continuous training preventative maintenance and regular risk assessments. Your leadership will ensure we anticipate challenges optimize performance and maintain a smooth secure production environment.

Responsibilities

• Lead develop mentor and support the team responsible for technical support of mission-critical broadcast systems in Montreal (supporting staff for News Radio and General Television at Maison de Radio-Canada and Studio Grandé).
• Liaise with production partners ensuring ongoing support requirements are met 24-7.
• Promote the importance of production services and technical support to ensure the highest quality of service across the organization.
• React quickly and effectively when systems are in crisis or exhibit chronic issues marshalling appropriate internal and external resources for timely and effective troubleshooting and resolution.
• Develop and manage relationships with vendors of all support systems and equipment.
• Maintain effective relationships with other departments (Production Engineering Enterprise Applications Human Resources Finance etc.).
• With the Director strategize and implement optimum configuration of support departments in support of corporate direction and initiatives such as the evolution of broadcast systems.
• Organize maintain and implement an effective training plan for all staff.
• Manage the overall departmental budget with the Director.
• Review and approve expenses for parts equipment and related expenditures.
• Optimize technical support within production workflows and drive continuous improvements to businesses processes and technology solutions.
• Develop organize and manage service ticket licensing and documentation workflows.

What You Bring

• Extensive experience leading technical support teams within a production environment.
• Focus on supporting and engaging the people in your team by being present listening to them and actively involving them in finding solutions. Openness to change and new solutions/technologies while fostering an innovative collaborative team dynamic.
• Strong partner focus.
• Ability to de-escalate tense situations.
• Excellent communication and interpersonal skills with the ability to deal with people at all levels of the Corporation and external/internal clients demonstrating high-quality written and oral communication skills and diplomacy to effectively handle difficult situations.
• Knowledge of management practices including supervision and professional staff leadership as well as internal practices and procedures relating to budgeting staffing procurement contract management etc.
• Ability to help people achieve their goals.
• Understanding of core broadcast technology and infrastructure.
• Engaging leadership that fosters a respectful supportive and open-minded culture in your team.
• Five or more years experience in a management role.
• University degree in management or a combination of training and experience deemed relevant.
• Bilingualism: Proficiency in both English and French required.

Candidates may be subject to skills and knowledge testing.

We thank all applicants for their interest but only candidates selected for an interview will be contacted.

As part of our recruitment process candidates who advance to the next

step will be asked to complete a background check. This includes:

• A mandatory Criminal record check.

• Other background checks may be conducted based on the operational requirements of the position.

CBC/Radio-Canada is committed to being a leader in reflecting our countrys diversity. Thats because we can only create and tell the stories that connect Canadians by having a workforce that mirrors the ever-changing makeup of our country. Thats why we as an employer value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued but also extend to and pervade all the services we provide as Canadas public broadcaster. For more information visit the Diversity and Inclusion section of our website. If you have accommodation needs at this stage of the recruitment process please inform us as soon as possible by sending an e-mail to .

You are invited to consult and familiarize yourself with our Code of Conduct which can be found on our corporate website. All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on conflicts of the event that you become an employee it will be important to inform us as quickly as possible of any situation that because of your hiring constitutes or could appear to constitute a conflict of interest.

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