CPAP Program Manager

Waterloo, WI - USA

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

VGM Fulfillment is a national leader in CPAP machine and resupply order fulfillment. As an employee-owned company every person at VGM has a personal stake in seeing business succeed. We do this by taking responsibility from our customers for the key operations of order fulfillment: picking packing shipping and inventory management. Our network of fulfillment centers is strategically located throughout the United States providing coverage to all 50 states. This role needs to be present onsite daily at our warehouse location in Waterloo IA.

Position Summary:

The CPAP Program Manager within VGM Fulfillment is responsible for developing and overseeing the CPAP program across all distribution centers and remote teams ensuring employees have the tools and processes needed to deliver exceptional service. This role emphasizes collaboration with internal departments including operations quality safety and customer service while providing direct leadership to the machine pressure setting refurbishment repair and asset recovery teams.

Reporting to:VP of Operations

Working Location:On-site in Waterloo Iowa daily

Work Hours Classification:Full-time Monday-Friday 8am-5pm CST with additional hours as needed

Position Responsibilities:

Manage CPAP program operations and achieve departmental goals and KPIs as set by leadership
Provide team leadership to CPAP Program staff (on-site and remote) through training guidance mentoring development performance management regular communication annual reviews and more
Ensure CPAP machines are delivered efficiently safely cost-effectively and in full regulatory compliance
Responsible for the oversight of handling incoming requests from vendors patients and customers
Partner with implementation team to standardize the machine setting process
Assist with the development implementation and management of CPAP program processes workflows and best practices
Define and streamline all departments within scope ensuring effectiveness and efficiency in team operations communication and performance
Follow strict HIPPA confidentially guidelines
Oversee implementation of health and safety initiatives practices and behaviors
Ensure the safety of all personnel equipment and property; auditing inspections and safety investigations as required and taking corrective action when needed and completing all necessary documentation
Maintain compliance safety security and quality standards by ensuring strict adherence to company policies and procedures
Maintain a clear and organized work environment by ensuring all work areas are kept tidy and free of hazards by regularly cleaning and organizing tools equipment and materials.
Embody the VGM Power of One Principles
Complete other projects and perform other duties as assigned

Position Qualifications:

5 years of experience and proven success leading a team is required preferably with a mix of on-site and remote employees
Experience working with CPAP machines and pressure settings
Experience with Microsoft D365
Licensed professional (RN/RT) preferred but not required. Maintain license and accreditation requirements needed for the position
Proven ability to routinely adapt to change provide exemplary customer service skills and demonstrate excellent verbal and written communication skills
Attention to detail and follow through on commitments
Work cooperatively in a team environment to achieve business goals and growth opportunities
Be available to come in early and stay late as needed to provide adequate support to the business

Physical Requirements:

Ability to lift upto 15lbsat times
Ability to stand and walk throughout the facility75% of the workday
Visual abilities to include reading distance vision and peripheral vision
Ability to lift push and slide product and equipment typically weighing up to 15lbs and some weighing up to 30lbs
Ability to react quickly and move quickly to various locations throughout the building as needed

Whats more At VGM Group we are 100% employee owned.

See below or click to view more about VGM!

VGM General Overview:

Headquartered in Waterloo Iowa VGM is a 100% employee-owned company providing business and professional services to thousands of business customers across North America. Services include grouppurchasing commercial insurance management of healthcare services and networks in post-acute cases healthcare distribution direct to patient homes specialty consulting online education digital print and traditional marketing and more. VGM employs approximately 1700 people across 40 states and Canada with more than 1100 working in Iowa. VGM has been named the Top Workplace in Iowa on multiple occasions and is proud of its role in the communities in which it serves. For more information visit .

This job description reflects the general duties of the job but is not a detailed description of all duties which may be inherent to the position. Reasonably related additional duties may be assigned to the individual Associate.

VGM Group Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex pregnancy national origin disability genetic information military or veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Required Experience:

Manager