Smart Ticketing NSTAB Delivery Manager

Glasgow - UK

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

This exciting role provides the opportunity to be at the forefront of smart ticketing in Scotland working with senior management from across industry on ticketing improvements within public transport so that it is easier to use more integrated and delivers for passengers.

You will be responsible for designing developing delivering and managing NSTAB policy working with partners stakeholders and multidisciplinary teams to deliver intended policy outcomes.

The Smart and Integrated Ticketing (SIT) team is part of Transport Scotlands newly formed Transport Integration and Connectivity Directorate with a vision to deliver A better integrated public transport system making it more accessible available and affordable contributing to a healthier fairer and more prosperous Scotland.

It has an established programme of work to deliver integrated smart ticketing and payment commitments as well as travel data and information activities across all public transport in Scotland covering national and regional schemes and projects policy and legislative measures.

The programme is split into policy project delivery and systems support. This role is within the policy team within SIT but will work with others across the wider team to share knowledge insights and skills as the policy measures will ultimately affect delivery activities.

The role reports to the Smart Policy Delivery Lead and is specifically required to support delivery of the National Smart Ticketing Advisory Board (NSTAB) established in 2023. The NSTAB Work Programme sets out an ambitious series of activities to deliver advice to Scottish Ministers on the strategic development of smart ticketing in Scotland including on the specification of a technological standard(s) for smart ticketing and advice on the delivery of Transport (Scotland) Act 2019 measures.

As part of this you will work closely with the Chair of the NSTAB to deliver key activities for NSTAB including developing reports for the Board to consider and preparing advice on behalf of the Board for Scottish Ministers. To deliver this you will work with the NSTAB members Transport Scotland policy directorates and the public transport industry in Scotland as well as local authorities regional transport partnerships passengers groups and suppliers. You will provide secretariat duties for the Board including meeting scheduling minutes developing presentations etc as required by the NSTAB Chair and Sponsor.

In addition to supporting the work of the NSTAB it is expected that this role will work with the Smart & Integrated Ticketing policy team on the development of smart ticketing and payment policy.

Responsibilities:

Deliver the NSTAB Work Programme on behalf of the NSTAB Chair and Board Members including delivery of technical and policy reports output from the Standards Technology Advisory Report (STAR) and collate input and intelligence for the NSTAB members to consider and develop strategy on the future of smart ticketing for Scottish Minsters.
Lead on evidence gathering and analysis to deliver the Work Programme including research into the political economic social technical legal and environmental implications of smart and integrated ticketing. Identify gaps in policy and research required to support the work of the NSTAB and delivery of the STAR and work with the NSTAB and Transport Scotland smart policy team to propose develop and deliver opportunities to conduct additional feasibility studies business cases etc.
Generate document and disseminate advice to key stakeholders and Scottish Ministers on behalf of NSTABensuring that technical information is conveyed clearly concisely and to a high quality allowing stakeholders and Ministers to effectively understand the full spectrum of complexity related to smart ticketing whilst being able to confidently make decisions on next steps and strategic direction.
Work with the Chair of the NSTAB to draft and develop the NSTAB annual report and delivery plans and evaluate the effectiveness of the Boardensuring engagement with industry and Ministers to gain consensus on the most effective workstreams for the NSTAB to prioritise and focus resource on in order to deliver their statutory functions.
Engage with both internal and stakeholders on behalf of the NSTAB coordinating marketing and engagement plans to provide consistent clear communications and be a skilled ambassador to represent and champion NSTAB and smart ticketingactivity across the industry for operators Local Authorities Regional Transport Partnerships Department for Transport devolved administrations and Scottish Government departments to develop and promote NSTAB advice on smart and integrated ticketing.
Provide Secretariat duties for the Boardincluding scheduling correspondence meeting support documentation management finance management etc.
Ensure that competing deadlines are met while maintaining a high-quality level of work delivered to support the NSTAB and undertake other ad hoc duties commensurate with the nature and grading of the post.

Responsibilities

Success profile

Success profiles are specific to each job and they include the mix of skills experience and behaviours candidates will be assessed on.

Technical / Professional Skills:

Policy Context and Purpose- Level 2 Practitioner
Participation and Engagement- Level 2 Practitioner
Working with Ministers- Level 1 Developing
Governance and Project Delivery - Level 2 Practitioner

You can find out more about the skills required here: Detailed Descriptors

Behaviours:

Seeing the Big Picture - Level 3
Communicating and Influencing - Level 3

You can find out more about Success Profiles here: Success profiles: candidate guide -

How to apply

Apply online providing a CV and Supporting Statement of no more than 1500 words which provides evidence of how you meet the skills experience and behaviours listed in the Success Profile above.

Artificial Intelligence (AI) tools can be used to support your application but all statements and examples provided must be truthful factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others or generated by artificial intelligence and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.

Please see ourcandidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.

If invited for further assessment this will consist of an interview and presentation.

Assessments are scheduled for w/c 9 Feb however this may be subject to change.

If you require any further information on this role please contact Kat Quane

Qualifications

About us

Transport Scotland is the national transport agency seeking to deliver a safe efficient cost-effective and sustainable transport system for the benefit of the people of Scotland. Transport Scotland is accountable to Parliament and the public through Scottish Ministers with a budget of around 4 billion per year. Transport is a vital feature of the Scottish Governments focus on increasing sustainable economic growth and transport investments and policies have major impacts on the economy people and the environment.

The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education health the economy justice housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles.

Our staff are part of the UK Civil Service working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.

We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.

As part of the UK Civil Service we uphold the Civil Service Nationality Rules.

Working pattern

Our standard hours are 35 hours per week and we offer a range of flexible working options depending on the needs of the role including Flexi-leave.

Location

This post is based in Glasgow 177 Bothwell Street G2 7ER. You are required to be office based twice per week pro rata.

Security checks

Successful candidates must complete the Baseline Personnel Security Standard (BPSS) before they can be appointed. BPSS is comprised of four main pre-employment checks Identity Right to work Employment History and a Criminal Record check (unspent convictions).

You can find out more about BPSS on the UK Government website or read about the different levels of security checks in our Candidate Guide.

Equality statement

We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.

Find out more about our commitment to diversityand how we offer and support recruitment adjustmentsfor anyone who needs them.

Further information

Find out more about our organisation what we offer staff members and how to apply on our Careers Website.

Read our Candidate Guidefor further information on our recruitment and application processes.

Apply Before: 18th January 2026 (23:59) - This role is open to internal candidates OGD and Common Citizenship organisations only.

Required Experience:

Manager

DescriptionThis exciting role provides the opportunity to be at the forefront of smart ticketing in Scotland working with senior management from across industry on ticketing improvements within public transport so that it is easier to use more integrated and delivers for passengers.You will be respo...