Licensing Assistant Internal Applicants Only

***Internal Applicants Only***

Organisation: London Borough of Waltham Forest

Salary: 35520 - 37134

Contract Type: Full time Fixed term (24 Months) x4 Licensing Assistants

Working hours per week: 36

Application Deadline: 06/01/2026

Proposed Interview Date(s): TBC

Reference:1951

About Us:

Bursting with culture energy and opportunity the London Borough of Waltham Forest is a fantastic and exciting place to work.

We are a highly ambitious borough. Driven by culture and the innate creativity of our residents we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused insight-led digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.

London Borough of Waltham Forest is one of the Mayor of Londons Good Work Standardemployers. This accreditation is a proof of our commitment to creating a healthy fair and inclusive workplace. This includes fair pay and conditions workplace well-being skills and progression and diversity and recruitment.

About the role:

We are looking to recruit 4 Licensing Assistants on 2-year fixed term contracts to support the Councils Private Sector Housing enforcement and licensing functions.

Would you like to be part of one of the most ambitious property licensing schemes in London

Exciting and challenging work environment lots of variety and opportunities to stretch your capabilities

Career progression we provide training and courses to help you improve your potential

Waltham Forest is designated as a Selective Licensing area in 20 of its 22 wards and was one of the first Councils to adopt and use powers to impose financial penalties as an alternative to prosecution proceedings. Waltham Forest also have a borough-wide Additional licensing to compliment Mandatory HMO Licensing.

The appointed assistants will provide administrative office and where necessary fieldwork support activities in relation to the licensing task force team within the Neighbourhoods and Environmental Directorate.

Displaying excellent verbal and written communication skills and flexibility in working patterns and practices. Successful candidates will play a central role in the delivery of licensing objectives.

We are looking for motivated and dedicated officers with demonstrable commitment to top quality regulatory services.

>> Click here to download the Role Profile <<

Key Responsibilities:

Communicate effectively with internal and/or external customers/service users. Act as point of contact for the service

To assist in ensuring that all Private Rented Property Licensing applications and associated matters are processed and resulting decisions are properly prepared and issued

Organise and maintain records and documents using the appropriate council process / system

To assist in the proper processing of the administrative function for Licensing; including data entry and liaising with Private Sector Housing & Licensing Compliance and Enforcement

Provide information and resolve problems within scope of role escalating to line manager as required

To work with colleagues and team managers to identify areas for improvement ensuring the support offer remains appropriate for all service users

Qualifications and Requirements:

Experience of having worked in a fast faced customer focused environment.

Excellent knowledge and application of IT systems and software packages.

Relevant legislative and or procedural knowledge for specialist area.

Ability to work with minimum supervision using problem solving skills and initiative to provide a customer focused support service.

Excellent levels of literacy and numeracy.

Ability to work flexibly balancing competing priorities and meeting deadlines whilst understanding the needs timescales and deadlines of others

Ability to identify improvements to processes and systems and to share the recommendations with the wider team

Terms and conditions:

Interested candidates are invited to submit their applications online by pressing the Apply button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.

Equal Opportunity Employer:

Waltham Forest is a diverse borough where diversity is valued and is integral to both service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area it works hard to respond to the changing needs of its population. We use our statutory duties on race gender and disability equality and best practice in respect of age faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair appropriate accessible and excellent Services to all. Respecting Diversity is a core Council value.

To support the above and reduce the risk of bias in its recruitment activities the council is operating an anonymous shortlisting process which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby for jobs graded up to and including scale SO2 internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information please refer to our recruitment and selection policy.

We are keen to support employees to balance their working life with other commitments. Therefore wherever possible we will consider working arrangements that suit an individuals personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role please contact the person named below or feel free to discuss this during your interview.

For more information on the benefits of working for the Council please visit Information:

If you have any questions about this vacancy or the application process please contact Jon Fine at @

If you have any technical issues when trying to apply for this post please contact our Recruitment Team via email at recruitment@

The Councils preference is for online application. However if you have a disability and are unable to complete an online application please email recruitment@ so we can arrange an alternative application method.

Click here for further information on the Human Resources recruitment privacy notice.