Service Excellence Ambassador

Titusville, FL - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Department:
Patient Experience

Schedule/Status:

11am-730pm; Part Time

Standard Hours/Week:

General Description:

Under the direct supervision of the Patient Experience Manager and Director the primary function of the Service Excellence Ambassador is to provide exceptional customer service to enhance the patient and visitor experience within our healing healthcare environment and within the assigned functional area (e.g. Emergency Department Medical Surgical Units etc.) This position is an integral member of the care team serving between patients/visitors and the care team facilitating seamless communication and prompt service delivery. Successful performance is measured in part by assigned area(s) achieving desired HCAHPs results within the food quality and room cleanliness domains.
The position shall exemplify the desired Culture of Choice and philosophies of Parrish Healthcare.

Key Responsibilities:

Assures all assigned patients meal needs are handled.
Takes responsibility for patient satisfaction during assigned shift.
Makes beds gathers linens empties trash cans completes patient room checkout assignments according to prescribed methods.
Performs spot cleaning of walls windows and carpeted areas. Notifies EVS supervisor of areas that require more than spot cleaning.
Cleans bathrooms and fixtures and sanitizes floors daily.
Maintains housekeeping equipment and restocks supplies.
Provides special order list to cooks and prepares all cold special items for meal service.
Assembles patient trays neatly and accurately according to prescribed diet and patient orders. Pays special attention to all high risk trays (altered consistencies and food allergies).
Promptly delivers patient trays timely and according to prescribed meal delivery schedule.
Assures maintenance of hot and cold food temperatures during tray delivery.
Assists management in any way conducive to the efficient operation of the Food and Environmental Services Department
Assist other team members when necessary. Ask for help when necessary.
Uses a 3 patient identifier with all patients (name DOB any food allergies) to assure trays are delivered to the correct patient.
Always follows HEART and the 4Ps (Pain Potty Possession and Position) guidelines for nonclinical care partners in all interactions with the patient.
Practices safe food handling and HACCP compliance during the preparation of all foods.
Participates in daily huddles and assists management as appropriate in performing tasks conducive to efficient and effective operations of the department.
Serves as the ADA Coordinator: knowing where the appropriate auxiliary aids are stored and how to operate them. Responsible for ensuring the maintenance repair replacement and distribution of such aids. Additionally the ADA Coordinator is responsible for working with the Human Resources & People Development Departments to ensure that all Parrish Healthcare Care Partners are trained on the auxiliary aids and services described in the Communications with Sensory Impaired or Language Barrier Patients. Complies with National Patient Safety Goals.
Performs other duties as assigned.
Knows fire disaster and safety procedures and regulations as pertains to the work area.

Requirements:

Formal Education:

High school diploma or GED required.

Work Experience:

One year to two years in Customer Service

Required Licenses Certifications Registrations:

BCLS through American Heart Association (to be obtained within first six months of hire)
H.E.A.R.T training and competency required within 90 days of hire.

Part Time Benefits:

Eligible to participate in a number of PMC-sponsored benefits including:

Benefits Start on Day 1
Health Dental and Vision Insurance
403(b) Retirement Program
Tuition Reimbursement/Educational Assistance
EAP Flex Spending Accident Critical and Other Applicable Benefits
Annual Accrual of 72 Personal Leave Bank (PLB) Hours

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

Parrish Healthcare is a caring community of healthcare professionals passionate about excellence and fulfilling our mission of providing Healing Experiences For Everyone All The Time.

Parrish Healthcare has a Culture of Choice. This means a we have a healing work environment that empowers people to aspire to be their very best. We partner passionate talented and skilled people in the right role with the right resources. We provide a clear and strategic direction to achieve superior results on behalf of the communities we serve.

Department: Patient ExperienceSchedule/Status:11am-730pm; Part TimeStandard Hours/Week:16General Description:Under the direct supervision of the Patient Experience Manager and Director the primary function of the Service Excellence Ambassador is to provide exceptional customer service to enhance the...

Department:
Patient Experience

Schedule/Status:

11am-730pm; Part Time

Standard Hours/Week:

General Description:

Key Responsibilities:

Assures all assigned patients meal needs are handled.
Takes responsibility for patient satisfaction during assigned shift.
Makes beds gathers linens empties trash cans completes patient room checkout assignments according to prescribed methods.
Performs spot cleaning of walls windows and carpeted areas. Notifies EVS supervisor of areas that require more than spot cleaning.
Cleans bathrooms and fixtures and sanitizes floors daily.
Maintains housekeeping equipment and restocks supplies.
Provides special order list to cooks and prepares all cold special items for meal service.
Assembles patient trays neatly and accurately according to prescribed diet and patient orders. Pays special attention to all high risk trays (altered consistencies and food allergies).
Promptly delivers patient trays timely and according to prescribed meal delivery schedule.
Assures maintenance of hot and cold food temperatures during tray delivery.
Assists management in any way conducive to the efficient operation of the Food and Environmental Services Department
Assist other team members when necessary. Ask for help when necessary.
Uses a 3 patient identifier with all patients (name DOB any food allergies) to assure trays are delivered to the correct patient.
Always follows HEART and the 4Ps (Pain Potty Possession and Position) guidelines for nonclinical care partners in all interactions with the patient.
Practices safe food handling and HACCP compliance during the preparation of all foods.
Participates in daily huddles and assists management as appropriate in performing tasks conducive to efficient and effective operations of the department.
Serves as the ADA Coordinator: knowing where the appropriate auxiliary aids are stored and how to operate them. Responsible for ensuring the maintenance repair replacement and distribution of such aids. Additionally the ADA Coordinator is responsible for working with the Human Resources & People Development Departments to ensure that all Parrish Healthcare Care Partners are trained on the auxiliary aids and services described in the Communications with Sensory Impaired or Language Barrier Patients. Complies with National Patient Safety Goals.
Performs other duties as assigned.
Knows fire disaster and safety procedures and regulations as pertains to the work area.

Requirements:

Formal Education:

High school diploma or GED required.

Work Experience:

One year to two years in Customer Service

Required Licenses Certifications Registrations:

BCLS through American Heart Association (to be obtained within first six months of hire)
H.E.A.R.T training and competency required within 90 days of hire.

Part Time Benefits:

Eligible to participate in a number of PMC-sponsored benefits including:

Benefits Start on Day 1
Health Dental and Vision Insurance
403(b) Retirement Program
Tuition Reimbursement/Educational Assistance
EAP Flex Spending Accident Critical and Other Applicable Benefits
Annual Accrual of 72 Personal Leave Bank (PLB) Hours

Parrish Healthcare is a caring community of healthcare professionals passionate about excellence and fulfilling our mission of providing Healing Experiences For Everyone All The Time.

Key Skills

Sales Experience
Marketing
Customer Service
Google Docs
Serving Experience
Retail Sales
Android
Product Demos
Event Planning
Events Management
Event Marketing
Dancing

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About Company

Parrish Medical Center

Learn more about Parrish Healthcare’s collaborative network of hospitals, providers, insurers, and other allied health, social, and community-based service partners.

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