Business Analyst, Enterprise Correspondence

Stellantis Financial Services (SFS) is the new captive finance company for one of the worlds leading automakers and a mobility provider with iconic brands including Abarth Alfa Romeo Chrysler Citron Dodge DS Automobiles Fiat Jeep Lancia Maserati Opel Peugeot Ram Vauxhall Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customers experience.

Benefits:

• Retirement plan - 401(k) match
• Health insurance (medical dental prescription drug vision) and savings/spending accounts
• Virtual office visits
• Employee Assistance and Wellness Programs
• Company provided life and disability insurance
• Supplemental insurance (life critical illness auto pet identify theft and legal services)
• Employee Assistance and Wellness Programs
• Tuition reimbursement
• Paid Time Off (holidays vacation flex and sick days)
• Vehicle discounts for loans or lease

Position Summary:

The Business Analyst Enterprise Correspondence is responsible for supporting the design governance and delivery of all customer-facing communications across the organization. This role ensures that both digital and print correspondence are clear compliant and aligned with brand standards while enhancing the overall customer experience. The position requires a strong blend of communication skills operational focus and awareness of regulatory requirements within the financial services industry.

Essential Duties and Responsibilities:

• Support operational correspondence issues by identifying root causes planning and implementing resolutions that align with the strategic framework.
• Analyze business requirements with staff and leaders and implement effective correspondence solutions.
• Provide system support for Shaw Retail Shaw GUI Collections Loan Manager and Defi Servicing including process flow documentation and vendor/list management.
• Assist senior leaders in aligning correspondence initiatives with company goals and regulatory requirements.
• Create review and maintain customer correspondence templates (letters emails statements notices media etc.).
• Develop rule logic to define account alerts and trigger automatic letters.
• Conduct system audits to ensure correspondence data accuracy and completeness.
• Test configuration changes upgrades bug fixes and implementations in test environments; provide solutions or workarounds as needed.
• Ensure all communications comply with legal regulatory and compliance standards (FINRA SEC CFPB SOX etc.).
• Collaborate with Legal Compliance Marketing and Operations to ensure accuracy consistency and continuous improvement of communications.
• Other duties may be assigned; responsibilities may change.

Qualifications and Competencies Required To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

• Minimum 5 years experience in customer communications content strategy or enterprise correspondence.

Education:

• High school diploma/GED or equivalent.

Skills Required:

• Strong knowledge of regulatory and compliance requirements in financial communications.
• Experience with correspondence platforms or other relevant platform (e.g. OpenText Exstream Quadient Inspire Adobe Experience Manager Smart Communications (formerly Thunderhead).
• Exceptional writing editing and communication skills.
• Mange relationships with correspondence vendors.
• Problem solving and technical skills.
• Ability to deal effectively with ambiguity.
• Results-oriented with a focus on measurable outcomes
• Adaptability in a fast-paced regulatory-driven environment

Overtime required required on an as needed basis.

Travel 0-10% - as required on an as needed basis.

Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta GA; Dallas TX; Houston TX; Auburn Hills MI; Phoenix AZ

Qualifications Preferred:

• Experience Financial Services or Auto Lending.
• Education - Bachelors degree in Business Communications English or related field.
• Certification Communications related certifications Communications Management Professional Accredited Business Communicator Strategic Communications Management Professional

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job the employee is regularly required to sit; use hands to finger handle or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop kneel crouch or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Work Schedule This position is a hybrid role requiring in-office presence two days per week. The role also requires flexibility to work various shifts to meet business needs typically between the hours of 8:00 AM and 6:00 PM Monday through Friday with occasional weekend availability as needed. Travel requirements are estimated at 010%.

Stellantis Financial Services Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment discrimination and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race color religion sex age national origin disability pregnancy sexual orientation veteran status gender identity or expression change of sex and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement promotion training transfer retention rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit ability achievement experience conduct and other legitimate business reasons.