D365FO Application Support Engineer
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Job Location:
Shakopee, MN - USA
Monthly Salary:
$ 90000 - 115000
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Position:D365FO Application Support Engineer
Reports to Title:Manger D365FO Support
Department/Division:IT
Primary Work Location:Shakopee MN
Position Overview
Troubleshoot and provide 2nd line support on our D365FO application to colleagues across the GNgroup
Key Responsibilities:
- Understand business needs and processes
- Troubleshoot and provide 2nd line support on our D365FO application to colleagues across the GNgroup.
- Develop and maintain Knowledge Base articles in ServiceNow for users and AI agents
- Maintaining the platform including staying up to date on new features and releases as well as investigating anybugs
- Collaborate closely with other teams supporting the Service and Warehouse solution ensuring coherent process support across platforms
- Assist in defining and developing effective monitoring and observability for D365FO components to enable proactive support.
Required Education (if necessary):
- 4 years of experience with AX2012 and / or D365FO and experience with D365FO Warehouse Management solution
- Experience with ServiceNow is a plus
- Relevant Microsoft ERP certifications are a plus
- Ability to work autonomously and demonstrate high self-motivation.
- Strong focus on customer satisfaction and service orientation.
- Excellent analytical and communication abilities.
- Cultural sensitivity and awareness.
- Flexibility and a strong commitment to keeping systems operational.
- Proficiency in English including speaking writing understanding and reading.
About Us
At ReSound people with hearing loss are at the heart of what we an ever-smarter world we think big and challenge the norm so that we can transform lives through the power of sound. A life that empowers you to hear more do more and be more than you ever thought possible.
What We Offer
As a leading medical device manufacturer we value our employees and offer competitive wages and benefits including:
- Generous Benefits including PTO and Paid Holidays
- 401k with Company match
- Paid Parental Leave & Transition Back to Work Benefits
- Company HSA Contributions
- Free Hearing Aids for Family Members
We encourage you to apply
Even if you dont match all the above-mentioned skills we will gladly receive your application if you think you have transferrable skills. We highly value a mindset motivation and energy that aligns with our core values to not only ensure growth for you but for your team and the wider GN organization as well.
We are committed to an inclusive recruitment process
GN ReSound welcomes applicants from all backgrounds and applicants will receive equal consideration for employment. We make life sound better by developing intelligent sound solutions that transform lives through the power of sound enabling you to hear more do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. ReSound is part of the GN group which operates in more than 90 countries across the world. Founded in 1869 GN group today has more than 7000 employees.
Pay Transparency Notice:
Total annual compensation for this position includes a competitive base pay along with performance-based commissions that reward you for your contributions to the companys success. Depending on your work location the annual base pay for this position may range from $90000 to $115000. Compensation for roles at GN depend on a wide array of factors including but not limited to location role skill set and level of experience. To remain competitive GN offers a competitive benefits package including annual bonuses health insurance a 401(k) plan paid time off and paid holidays.
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Required Experience:
IC
Key Skills
- Splunk
- Iis
- SQL
- .NET
- Perl
- Shell Scripting
- Weblogic
- Java
- Sybase
- Scripting
- Oracle
- Application Support
About Company
At ReSound, people with hearing loss are at the heart of everything we do. We think big and challenge the norm, because we believe Smart Hearing has the power to transform lives. Our award-winning Smart Hearing aids help people feel more involved, connected and in control. They delive ... View more
