Conference & Events Coordinator
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Job Summary
Maintain complete knowledge of the following (to include but not limited to):
- All hotel features / services hours of operation
- Hotel function space entertainment options menus and floral decoration options
- Hotel safety guidelines and evacuation plan
- Scheduled daily group activities
Maintain high level of knowledge of competitors product
Answer incoming phone calls in a pleasant manner using Hotels telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
Liaise with banquet team to ensure correct set-up of function to meet clients needs
Arrange site inspections for potential clients
Promote positive relations with guests and attend to all requests expediently and courteously
Acknowledge and handle guests complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
Follow-up with in-house events to ensure on-going service to the guest
Develop professional relationships with key players in the designated Market segment to build business
Maintain good relationships with counterparts at competing hotels
Up-sell and promote hotels facilities and services at every available opportunity in order to maximize sales revenue
Qualifications :
- Flexibility
- Responsive
- Service minded and guest oriented
- A thorough and methodical approach
- Ability to identify problems
- Attention to detail
- Dynamic
Additional Information :
Your experience and skills include:
Ability to work well under pressure in a fast paced environment
Ability to work cohesively and collectively as part of a team
Add diplomas/certifications required if needed
Must be eligible to live and work in the United Kingdom
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Marketing
- Catering
- Organizational skills
- Hospitality Experience
- Management Experience
- HubSpot
- Event Planning
- Events Management
- Project Management
- Event Marketing
- Leadership Experience
- negotiation
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
