Reservations Agent

Reservations Agent

Be an ambassador for our brand as a Reservation Agent where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come. 

Your Job Duties Include: 

• Respond to all Room Reservation Rate Offering and Hotel Information inquiries promptly and professionally via telephone fax and/or E-mail.
• Reserve hotel accommodations for guests in the Leisure Business Travel Convention/Association Corporate Meetings and Wholesale (FIT & IMM) market segments.
• Accurately record all required reservation information in the Central Reservations System and/or the Opera Property Management System (PMS).
• Drive the hotels upsell program by consistently offering best suitable room types according to guest needs and maximizing hotel revenue and earn incentive in accordance with companys standards
• Other duties as assigned

Qualifications :

Your Skills & Qualifications:

• Minimum 1 year Front Office Reservations or Sales experience required.
• Must possess professional telephone etiquette and have an excellent command of the English language.
• Must be flexible with shift start/end times and available to work both weekdays and weekends depending on operational needs.
• Typing skills approximately 40 words per minute.
• Property Manager (Opera) and Microsoft Office applications experience an asset

Additional Information :

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

• Subsidized staff accommodation assistance provided 
• Starting Rate of Pay: $20.22/hr CAD
• One complimentary meal per shift in our staff cafeteria
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff Lake Louise & Whistler (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resorts Food & Beverage Outlets Fitness Centre and Fairmont Jasper Park Lodge Golf Course
• Automatically added to our resorts Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5000 properties with Accor

We encourage you to let us know if you require any accommodations through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:  

Remote Work :

No

Employment Type :

Full-time