Hybrid Experienced Collections Agent
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Join a Team Thats Passionate About Making Lives Better!
At Bill Gosling Outsourcing we believe that success starts with an amazing team. We are a global leader in outsourcing solutions we focus on making lives better one connection at a time. We provide tailored solutions to businesses around the globe specializing in customer care sales and financial services. Were looking for enthusiastic driven individuals to join our dynamic work environment where fun meets results!
As an Experienced Collections Agent you will be responsible for managing delinquent accounts through high-volume outreach and responsive inbound support. The ideal candidate is results-driven confident in negotiation and able to balance firmness with empathy when working with customers experiencing financial challenges.Compensation: Starting at $19.50 per hour
What Youll Do:
Initiate outbound contact with unresponsive borrowers using predictive dialer manual dialing email and SMS
Negotiate payment arrangements and identify suitable payment-relief solutions.
Handle inbound inquiries related to account status payments and repayment options
Maintain accurate account documentation and follow compliance guidelines
Meet productivity and performance targets in a high-volume environment
Provide professional respectful customer service while resolving sensitive financial situations
Work Experience
A minimum of 2-year consumer collection experience
Skills & Abilities
Strong Communicator Clear adaptive communication and active listening.
Empathy Skills Demonstrates understanding patience and emotional intelligence.
Inclusive & Collaborative Shows respect teamwork and willingness to support peers.
Ability to Lead Difficult Conversations Handles sensitive discussions confidently whilemaintainingprofessionalism and empathy.
Negotiation Skills Balances firmness with customer-centric solutions.
Detail and Goal -Oriented Distinguishes true disputes from confusion; ensures accuracy and Motivated to meet and exceed collections attendance and quality targets.
Emotionally Balanced Maintains composure and professionalism in escalated interactions.
Financial Literacy Understands and explains interest per diem loan terms APR and loan components.
Knowledge of Canadian Banking & Financial Services Applies regulatory and industry best practices to customer interactions.Knowledge of Credit Rating & Impact on the Customer Credit BureauKnowledgeand Secured vs. Unsecured Lending
Location
This is a hybrid opportunity and requires ability to work onsite from our Barrie office located at 55 Mulcaster Street in Downtown Barrie
Shift Availability
Ability to work full-time (40-hours per week) year round.
Flexible availability as shifts will be a mixture of mornings afternoons evenings and weekends
This job posting is for an existing vacancy.
Why Join Us
Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
Comprehensive Training: We offer extensive paid training to ensure youre equipped for success.
Team-Oriented Culture: Work in a collaborative supportive environment with peers who are passionate about what they do.
Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events we foster a lively and inclusive work environment where youll build strong connections.
State-of-the-Art Offices: Work in our modern well-equipped offices designed to enhance collaboration and productivity.
Rewarding Work: Help businesses grow while making a real difference in peoples lives!
Get to Know Us Better! Follow us to get an insider view of our team in action our values in motion and a sneak peek into what makes us an awesome place to work!
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At Bill Gosling Outsourcing we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race gender age ability status or any other characteristic you are valued here.If you require accommodations at any stage of the hiring process we are happy to work with you to ensure you have the support you need just let us know.
Bill Gosling Outsourcing Where your career thrives!
AI Use Notice: Bill Gosling Outsourcing utilizes Artificial Intelligence (AI) technologies as part of our hiring and candidate evaluation process. These tools assist our team in reviewing applications and identifying qualifications relevant to the role.
Required Experience:
Senior IC
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
About Company
Discover tailored outsourcing solutions for your business needs at Bill Gosling Outsourcing. From BPO services, accounts receivable management, CX & contact center solutions.
