Client Delivery & Customer Service Director
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Job Location:
Horsham, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Our client is a premier facilities services provider delivering sophisticated facility services across North America. Their clients span healthcare higher education government warehousing and global enterprises.
We are assisting in their hiring of a Client Delivery & Customer Services Director.
This position is on-site in their offices in Horsham PA.
Overview:
The Client Delivery & Customer Services Director is a visible hands-on leadership role responsible for onboarding transition and ongoing support of client accounts.
This role blends client-facing leadership field support operational execution and technology-driven process management. They will serve as the conduit between Sales Operations Field Leadership and the Home Office.
Responsibilities:
We are assisting in their hiring of a Client Delivery & Customer Services Director.
This position is on-site in their offices in Horsham PA.
Overview:
The Client Delivery & Customer Services Director is a visible hands-on leadership role responsible for onboarding transition and ongoing support of client accounts.
This role blends client-facing leadership field support operational execution and technology-driven process management. They will serve as the conduit between Sales Operations Field Leadership and the Home Office.
Responsibilities:
- Own the end-to-end client delivery lifecycle for new account start-ups transitions and major client-driven projects.
- Lead and refine a standardized client delivery playbook covering pre-launch planning launch execution and post-launch stabilization.
- Ensure all operational readiness elements are completed on time including staffing plans supplies equipment and site-specific requirements.
- Serve as the primary home office liaison supporting Field Directors Regional Directors and Operations Managers.
- Lead and manage the Field Support function providing oversight and influence across teams.
- Actively engage with clients during onboarding to build trust manage expectations and ensure strong first impressions.
- Identify and proactively address risks to service quality staffing or client satisfaction.
- Oversee work orders special projects and client-driven initiatives ensuring proper pricing approvals execution and communication.
- Partner with Finance and Operations to manage budgets related to client startups mobilizations travel and project work.
- Track analyze and report on KPIs including startup success rates client satisfaction retention and operational performance.
- Serve as the internal subject-matter expert for internal and CRM systems.
- Collaborate with HR and leadership to support training onboarding and development of field and support teams.
- Bachelors degree required; advanced degree a plus.
- 7 years of experience in client delivery operations project management or field support roles.
- Experience in service-based multi-site or operationally complex organizations preferred.
- Proven ability to manage large-scale client start-ups transitions and cross-functional projects.
- Strong technology acumen; experience with CRM platforms and automation strongly preferred.
Be YOU
Ed
Edward Epstein
VP Staffing Solutions Be Group
Ed
Edward Epstein
VP Staffing Solutions Be Group
Required Experience:
Director
Key Skills
- Electrical Engineering
- Clinical Research
- Corporate Sales
- Key Account
- AutoCAD Drafting
About Company
Talents Meet Expectations Preview text GET STARTED 40+ Years of Experience ABOUT BE GROUP Improve Productivity Building Careers Be Group is a woman-owned, talent placement firm in the Greater Philadelphia Region specializing in permanent and contingent resources of highly qualified sa ... View more
