Supervisor of IT Support Services

Altera a member of the N. Harris Computer Corporation family delivers health IT solutions that support caregivers around the world. These include the Sunrise Paragon Altera TouchWorks Altera Opal STAR HealthQuest and dbMotion solutions. At the intersection of technology and the human experience Altera Digital Health is driving a new era of healthcare in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Job Title: Supervisor of IT Support Services

Location:Location: St Clair Hospital in Pittsburgh PA (Onsite)

About The Role

As aSupervisor of IT Support Services you will lead a dedicated team responsible for delivering outstanding IT services to our this central role you will guide your team to meet key milestones build strong client relationships and ensure the overall success and profitability of the account. This is an opportunity to develop talent inspire high performance and make a direct impact on our clients success.

What Youll Do

• Lead the delivery of effective and efficient IT services that meet our clients needs.
• Manage client relationships serve as a trusted partner and resolve any issues that arise.
• Identify and recruit talent to build a team with a diverse mix of skills and competencies.
• Set clear team and individual goals using KPIs to track progress and inspire high performance.
• Lead mentor and support your team to ensure milestones and objectives are met.
• Create development plans and coach team members to help them reach their full potential.
• Provide regular constructive feedback on performance to foster growth.
• Recognize and celebrate high performers to maintain motivation and retain key talent.
• Communicate company news and team progress to keep everyone aligned and informed.
• Maintain and implement the endpoint patching strategy for all hospital devices to ensure security and stability.
• Oversee and maintain an accurate inventory of all hardware assets.
• Prepare and deliver presentations to hospital leadership and conduct new hire orientation sessions.

What Youll Bring

• Experience:5 years of relevant work experience with at least 2 years in a leadership role within IT management.
• Technical Skills: Proficiency with Office 365 and related cloud services.
• Education:A Bachelors Degree or equivalent business experience.
• Client Focus:A passion for client service and a track record of developing solutions to improve service delivery.
• Leadership:The ability to set challenging goals and hold your team accountable for results within deadlines.
• Communication:Excellent skills in providing clear regular and meaningful information to your team.
• Collaboration:An open-minded approach to listening to and considering ideas from others.
• Inclusive Leadership:A commitment to advocating for and including diverse perspectives on your team.

Logistics

• Travel:This role may require up to 10% travel.
• Work Environment:This is an onsite role. You may be required to work a standard week or as defined by assignment needs.
• On-Call Support:This position may require occasional after-hours on-call or holiday support to meet client needs. During critical business periods (such as month-end) PTO may be limited.

Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race color religion age national origin ancestry ethnicity gender gender identity gender expression sexual orientation marital status veteran status disability genetic information citizenship status or membership in any other group protected by federal state or local law.

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