Servicing Oversight Analyst II

Conshohocken, PA - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

About Us

At Finance of America we help homeowners unlock the joy that comes from realizing the full potential of their retirement. Many people have significant wealth tied up in their homes and want to use it meaningfully in their next chapter. Our uniquerange of reverse mortgages allow homeowners 55 to access that wealth while maintaining control over their home and financial future. With options tailored to their unique goals we provide the financial flexibility they need to move forward with confidence.

Finance of America is guided by five values: We are customer obsessed they are why we exist. We raise the bar. We take extreme ownership. We practice genuine collaboration. And we unleash our excellence. Together we are actualizing our vision to be the most beloved brand for homeowners in their next chapter.

To learn more about us visit

Purpose of Role

Responsible for supporting the effective oversight of subservicer performance by conducting loan-level reviews monitoring key risk indicators and evaluating adherence to regulatory and contractual requirements. Ensures servicing activities are performed in alignment with company standards investor guidelines and compliance expectations. Identifies risks resolves complex servicing issues and provides insights that strengthen operational controls and enhance the borrower experience.

Key Responsibilities and Expectations

Analyzes and audits loan-level data to evaluate subservicer performance and identify trends or exceptions.
Performs oversight testing in accordance with the established Servicing Oversight Plan.
Conducts ongoing supervision of business controls including coordination of testing activities root cause analysis and assessment of key risk metrics.
Identifies existing and emerging risks related to monitored servicing activities and recommends corrective actions.
Ensures risks associated with business processes are effectively identified monitored documented and escalated as appropriate.
Resolves complex servicing issues or escalations by interpreting complaints identifying root causes and collaborating with subservicers or internal partners.
Partners with servicing teams to support timely and accurate delivery of solutions that meet borrower needs and expectations.
Adheres to written risk and compliance policies and procedures governing servicing oversight activities.
Monitors monthly performance reporting issue logs and exception reports to track subservicer compliance and operational integrity.
Performs other duties as assigned.

Reports To

Servicing Oversight Manager

Qualifications - Experience/Skills/Competencies

Minimum 3 years of experience in the mortgage servicing industry.
Demonstrated experience performing testing auditing or quality control activities to identify risk and ensure regulatory and contractual compliance.
Strong analytical skills with the ability to identify trends assess root causes and evaluate performance metrics.
Proficiency in Microsoft Office tools (Excel Word Outlook) and ability to adapt to new technologies and applications.
Effective research problem-solving and critical-thinking skills.
Strong written and verbal communication skills with the ability to collaborate across teams.
Ability to operate effectively in a fast-paced high-visibility environment while managing multiple priorities.
Demonstrated ability to apply strategic thinking when assessing risk and making decisions.
Knowledge of servicing operations and borrower experience processes related to performing loan operations complaints management default operations or mortgage product types (including forward or reverse mortgage products).

Qualifications - Education - Required

Bachelors Degree

Qualifications - Education - Field(s)/Profession(s)

Business Finance or related field.

Qualifications - Education - Preferred

Compensation

The base salary range for this position is ($65000 - $80000) inclusive of all geographical differences in the labor market. The base salary for the position will be determined based on factors such as the candidates work location skills education and addition to those factors we believe in the importance of pay equity and consider the internal equity of our current team members in determining any final offer. We offer a competitive benefits package including health dental vision life insurance paid time-off benefits flexible spending account 401(k) with employer match and ESPP.

Additional Information

The application deadline for the job opportunity is 2/23/2026.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

Finance of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color sex (including pregnancy) sexual orientation religion creed age national origin physical or mental disability gender identity and/or expression marital status veteran status or other characteristics protected by law.

Required Experience:

About Us At Finance of America we help homeowners unlock the joy that comes from realizing the full potential of their retirement. Many people have significant wealth tied up in their homes and want to use it meaningfully in their next chapter. Our uniquerange of reverse mortgages allow homeowners 5...