Principal Learning and Adoption Lead

Our Mission

Our team is a group of passionate customer-focused adoption practitioners dedicated to driving customer success. We thrive on empowering our customers to achieve value and become champions of PTCs solutions. Our commitment to excellence means we goabove and beyondto ensure our customers successknowing that when they succeed we succeed. Together we build lasting partnerships unlock tangible business value and create raving fans of PTCs products and services.

Role Overview

The Learning and Adoption Leadis responsible fordelivering highly customized role-based training programs and adoption-related services for PTCs PLM CAD and ALM solutionswith measurable adoption outcomes. This role emphasizes training leadership includingscopingdevelopmentand delivery of tailored learning experiences for WindchillCodebeamer Creo and other PTC products as well as advanced training methodologies such as Train-the-Trainer (TTT). The individual ensures customers achieve full adoption and value realization through effective education strategies.

Key Responsibilities

• Build the enterprise learning architecture for multi-program transformations (e.g. PLMCAD ALM digital thread) aligned to business outcomes and sponsor priorities.

• Design develop and lead custom role-based training programs for WindchillCodebeamer Creo and other PTC solutions.

• Implement advanced training methodologies including Train-the-Trainer (TTT) programs to scale adoption across customer organizations.

• Collaborate with OCM Lead to deliverlearningand adoption services with a strong emphasis on education and enablement for PLM CAD and ALM solutions.

• Create andmaintaincomprehensive training materials guides and curricula tailored to customer roles and business processes.

• Collaborate with customers leadership and end users to assess training needs and ensure alignment with adoptionobjectives.

• Develop metrics to measure training effectiveness user engagement and knowledge retention integrating these into adoption reporting dashboards.

• Mentor internal and external trainers to ensure consistentdeliveryquality and adherence to best practices.

• Partner with product teams to incorporate new features and updates into training programs promptly.

• Support marketing and sales teams by providingtraining-related collateralandparticipatingin customer success initiatives.

• Continuouslyimprovetraining strategies based on feedback and evolving customer requirements.

Qualifications

• 10 years of experience in training design and delivery for enterprise systems with strongproficiencyin PLM CAD and ALM solutions.

• Instructional design learning engineering performance support microlearning and scenario-based practice; accessible & inclusive design.

• Provenexpertisein creating and executing role-based training programs and TTT initiatives.

• Experience applying OCM methodologies to complement training and adoption strategies.

• Excellent communication facilitation and presentation skills.

• Plus: Experience with e-learning platforms and digital adoption tools.

• Proven experience with at least one of PTC softwaresolutionsas Windchill CreoCodebeamer

• Experience with Learning tools and Platforms: Viva Learning Cornerstone Workday Learning (or equivalent).

• US Citizenship is.

What Success Looks Like

• Customers successfully completecustomrole-based training programs anddemonstrateproficiencyin PTC solutions.

• Positive feedback and measurable improvements in adoption metrics followinglearning and adoptioninitiatives.

• Learning and adoptionprograms are scalable repeatable and aligned with customer businessobjectives.

• Customers leverage TTT programs to sustain adoption internally.

• Expanded use of PTC solutions driven by effective education and enablement strategies.

PTC carefully considers a wide range of compensation factors which include a candidates background and experience in determining salary for a position. Compensation will vary based on these factors but PTC anticipates the salary range for this position to be between $91000 $143000. The actual pay may be lower or higher depending on a candidates skills qualifications experience and location and may also include the opportunity to earn a discretionary bonus. Additionally every PTC employee has the opportunity to become a PTC shareholder through our employee share purchase program which allows employees to purchase discounted PTC stock and for eligible roles an equity grant. Subject to the terms and conditions of PTCs benefits programs employees may be eligible for medical dental and vision insurance paid time off and sick leave policies tuition reimbursement 401(k) contributions and employer match flexible spending accounts life insurance disability coverage and a generous commuter subsidy.