MS IT InfraCloud Associate (Analyst) Digital Workplace Administrators Collaboration operate

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Associate

Job Description & Summary

At PwC our people in infrastructure focus on designing and implementing robust secure IT systems that support business operations. They enable the smooth functioning of networks servers and data centres to optimise performance and minimise downtime.

Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring troubleshooting and implementing industry leading practices for cloud-based systems.

Driven by curiosity you are a reliable contributing member of a our fast-paced environment you are expected to adapt to working with a variety of clients and team members each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm you build a brand for yourself opening doors to more opportunities.

Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:

Apply a learning mindset and take ownership for your own development.
Appreciate diverse perspectives needs and feelings of others.
Adopt habits to sustain high performance and develop your potential.
Actively listen ask questions to check understanding and clearly express ideas.
Seek reflect act on and give feedback.
Gather information from a range of sources to analyse facts and discern patterns.
Commit to understanding how the business works and building commercial awareness.
Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance) uphold the Firms code of conduct and independence requirements.

Job Summary:

We are looking for a motivated and technically skilled Collaboration & Endpoint Support Specialist to join our IT support team. The ideal candidate will have hands-on experience in supporting collaboration tools within the Microsoft 365 ecosystem as well as various non-Microsoft collaboration platforms. This role involves providing L2 escalated support troubleshooting sync issues plug-in support and handling urgent communication tools in a fast-paced environment.

Key Responsibilities:

Provide L2 escalated support for Office 365 suite applications including Outlook Teams OneDrive sync Planner Loop and Bookings.

Troubleshoot and resolve complex client sync issues with Box Endpoint Client.

Support Zoom Outlook plug-in installation configuration and scheduling issues to ensure smooth meeting management.

Provide support for non-Microsoft collaboration tools such as Miro Lucidchart Adobe Creative Cloud and Adobe Acrobat applications.

Manage and support SnapComms ticker system for clinical outages and urgent notifications raising timely alerts to stakeholders.

Support Cloud Drive Mapper configurations and troubleshooting for OneDrive integration and sync.

Collaborate with cross-functional IT teams to escalate and resolve issues effectively.

Document recurring issues and resolutions to improve knowledge base and streamline future reference.

Assist in user education and training sessions to reduce recurring incidents and improve user proficiency.

Technical Responsibilities:

Bachelors degree in Computer Science Information Technology or related field preferred.

2 to 5 years of experience in IT support with focus on collaboration tools and endpoint sync applications.

Strong hands-on experience with Microsoft 365 applications especially Outlook Teams and OneDrive sync.

Proficient with Box Endpoint Client support and troubleshooting.

Experience supporting Zoom plugins meeting scheduling and related integration issues.

Familiarity with non-Microsoft collaboration tools - Miro Lucidchart Adobe Creative Cloud suite and Adobe Acrobat.

Experience with SnapComms or similar urgent messaging/ticker systems is a plus.

Knowledge of Cloud Drive Mapper or similar cloud drive mapping tools for OneDrive.

Good troubleshooting skills to identify and resolve complex sync and application issues.

Strong communication skills to interact with end-users and IT teams effectively.

Ability to work in a dynamic fast-paced support environment and handle multiple escalations.

Professional Experience:

End to end incident problem management with RCA

Be On-Call for critical issues

Review and recommend improvements within existing technical environment

Strong ITIL Process knowledge

Strong analytical troubleshooting and problem-solving skills

Education Qualification:

Higher Level Qualification in a technical subject is desirable

Any Microsoft Certification

Additional Information:

Strong written and Oral communication skills.

Should be open to work in shifts.

Should be operating fro

Travel Requirements

Not Specified

Job Posting End Date

Required Experience:

Industry/SectorNot ApplicableSpecialismManaged ServicesManagement LevelAssociateJob Description & SummaryAt PwC our people in infrastructure focus on designing and implementing robust secure IT systems that support business operations. They enable the smooth functioning of networks servers and data ...