Workplace Technology Solutions
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Role Overview
As a Tech Bar / Site Services Support Engineer you will provide in-person and remote IT support to client colleagues at dedicated support sites ensuring seamless technology experiences. You will act as a technology advocate troubleshooter and service ambassador supporting workplace technology (Desktop management Videoconferencing support) and collaborating with global and local teams.
Key Responsibilities
Onsite & Remote Support
- Deliver onsite IT support at dedicated client locations in the English / local language and during local business hours as per client requirements.
- Provide remote support to the Global Service Desk and users including those traveling or accessing services remotely.
Tech Bar Services
- Offer immediate in-person IT support and appointment-based assistance.
- Triage diagnose and resolve workplace / desktop videoconferencing and software issues; escalate unresolved incidents to designated resolver teams.
- Create and manage tickets in the clients ITSM ServiceNow tool assisting users in articulating issues.
- Provide loan equipment to maintain user productivity during unresolved break/fix scenarios.
Technology Advocacy & Enablement
- Stay informed on new enterprise developments and service offerings; advocate and explain new services and common issues to users.
- Enable and support roaming users for seamless connectivity at client sites.
Incident Problem & Service Request Management
- Resolve incidents and problems coordinating with third-party vendors as needed.
- Fulfill service requests including escalated ones in line with service level agreements.
- Collaborate with other IT functions and vendors to ensure workplace performance meets standards.
- Troubleshoot and provide operational/technical assistance; conduct root cause analysis for major incidents (P1 P2 P3).
Device & Data Management
- Perform repairs and data copying per client processes and policies.
- Support users in correct use of workplace technologies and services.
- Coordinate malicious code eradication data backup replication and synchronization.
- Manage connectivity print file services network segment access email and collaboration technologies.
- Initiate replacement of stolen/damaged devices; dispose of equipment per policy.
- Arrange hardware shipping/handling; perform corrective repairs and verification tests.
Mobile & Remote Support
- Maintain and repair mobile workplace technology (Android Apple) for remote users.
- Troubleshoot using remote system management tools per policy.
IMACD (Install Move Add Change Delete) Fulfillment
- Track IMACD requests from initiation to closure; confirm requirements and obtain approvals.
- Plan schedule and coordinate IMACD activities; fulfill requests and confirm resolution.
- Manage license allocation and recouping.
Inventory & Preventative Maintenance
- Maintain inventories of spares hardware assets and peripherals at support sites.
- Follow OEM standards and industry best practices for hardware repair.
- Conduct preventative onsite maintenance.
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
