RQ00480 UX Designer Senior

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Account: Ontario Health

Supplier Assignment: RQ00480 - UX Designer - Senior

Job Title: RQUX Designer - Senior for Patients Before Paperwork (Pb4P) initiative

Office Location: 525 University Ave Toronto

Start Date:

End Date:

Business Days: 54.00

Assignment Type: Hybrid Up to 3 days onsite (subject to HMs discretion)

Public Sector Experience: Nice to Have

Must Haves:

6 years Extensive experience with User experience (UX) design for complex web sites and applications (6 years)

6 years Proven experience with User experience (UX) research methodologies and conducting research activities including interviews personas customer journeys usability testing and user feedback loops (6 years)

6 years Strong task flow analysis skills and ability to generate current and future-state user flows.

Must haves:

Extensive experience with User experience (UX) design for complex web sites and applications (6 years)

Proven experience with information architecture (IA) interaction design (wireframing and prototyping) and visual UI design (hi-fidelity mockups)

Proven experience with User experience (UX) research methodologies and conducting research activities including interviews personas customer journeys usability testing and user feedback loops (6 years)

Extensive experience with research planning and participant recruitment

Highly proficient in performing thematic analysis and compiling insights reports with prioritized recommendations to drive product design decisions and roadmaps

Strong task flow analysis skills and ability to generate current and future-state user flows

Experience developing and managing surveys and other user feedback mechanisms

Documented experience with Usability Evaluations or Heuristic Evaluations

Good knowledge of WCAG and/or AODA and experience with compliance testing

Must have strong facilitation skills and experience leading client workshops remotely

Work within a fast-paced and Agile environment

Strong facilitation and communication skills

Experienced with Adobe XD and/or Figma

Responsibilities:

Work closely with the Lead Experience Design and Senior Manager Experience Design (UX) to understand strategic direction and priorities

Consult with business technical CX team clinical leads and users to gain a deep understanding of the user needs the issues to solve the existing workflows and the technical constraints

Communicate with - and provide guidance to - internal teams external partners and vendors on UX deliverables

Perform heuristic evaluations of existing products to determine opportunities and gaps

Conceive plan and conduct iterative UX research (ex: user interviews focus groups surveys) and perform thematic analysis to translate user feedback into actionable insights and prioritized recommendations

Leverage user data and user-centred design to build out product taxonomies IA sitemaps user flows UI content customer journey maps wireframes prototypes and mockups

Product Iterate on design and functionality by performing usability testing to ensure the delivery of effective user-friendly experiences and visually appealing interfaces for clinical and patient-facing web sites and applications

Conduct iterative design reviews with product teams and partners for feedback and clarity

Perform end-to-end validation of screens to ensure compliance with UX/UI specifications and AODA (WCAG Level AA) guidelines and work with business technical teams and vendors to address defects

Provide regular status updates to the product team UX Lead and Senior Manager Experience Design (UX) on progress and blockers

Other duties as assigned by management

Desired Skills:

A professional accreditation or certification in User Experience (UX)

Experience working on complex programs with multiple workstreams

Extensive experience as a UX designer designing complex digital products and services across various devices and screen resolutions

Relevant experience in planning and recruiting for user research studies including managing screeners agreements and honorariums

Ability to collaborate with business teams to gather requirements and translate them into intuitive user-centric solutions

Experience in translating user insights into sitemaps user flows user journey maps concepts/wireframes mock-ups and prototypes

Experience with designing AODA (WCAG Level AA) compliant experiences including performing AODA audits/testing

Expertise consulting on UX and UI best practices AODA and inclusive design

Experience working with technical teams to understand the limitations and appropriate use of web development technologies and clearly communicate design decisions

Strong analytical and problem-solving skills and ability to devise simple efficient solutions

A team player with a reputation for meeting deadlines managing competing priorities and maintaining client relationships

Excellent communication skills with the ability to advocate for UX research and collaborate with partners at all levels and clearly and effectively communicate design processes ideas and solutions to team members

Excellent knowledge of Adobe XD and/or Figma design and prototyping tools

Experience with digital whiteboarding tools such as Mural Miro and/or Figjam

Experience working in a health care setting and/or with digital health solutions

Experience working in the public sector

Required Experience / Evaluation Criteria:

Experience designing for complex web-based applications across a range of devices. 30 Points

Experience planning and conducting user research (including user interviews usability testing heuristic evaluations and surveys) analysing feedback and presenting findings. 30 Points

Experience creating user flows journey maps wireframes prototypes and mock-ups. 20 Points

Hands-on experience designing for AODA/WCAG 2.1 Level AA compliance (or higher). 10 Points

Experience working with a design system. 5 Points

Experience with Adobe XD and Figma. 5 Points

Total Evaluation Criteria: 100 Points

Deliverables

For the following Pb4P-related workstreams: eReferral/Standardized Referral Forms (SRF) and Central Intake

Research plan

Comparative analysis

Personas

User interviews

Current and future state user flows

User journey maps

List of key partner assumptions for validation

Survey development analysis and findings report with prioritized recommendations

Heuristic evaluation and report with prioritized recommendations

Usability testing recruitment facilitation thematic analysis and insights reports with prioritized recommendations

Workshop planning and facilitation

Product design wireframes and final mockups

Draft UI copy decks and translation coordination

AODA audit report with list of prioritized defects

Regular status reports to leadership

Additional Terms

Term: The term of this Engagement Assignment is 54 Business Days. The Engagement Assignment may be extended for unused Business Days at Ontario Healths discretion.

The resource will comply with Ontario Health policies and procedures.

Ontario Health systems cannot be accessed from outside the province of Ontario and Ontario Health assets including laptops and related equipment cannot be removed from the province of Ontario without prior written approval from Ontario Health.

Assignment Type: This position is currently listed as Hybrid. The resource under this request will be required to work onsite as per Hiring Manager sole discretion.

Knowledge Transfer Details:

The resource will ensure full knowledge transfer is provided to the Ontario Health team before end of engagement. Some of this might occur at the end of the engagement but will also be shared as information is obtained/consolidated. Key deliverables will be shared with team.

The resource must provide all related documentation as part of knowledge transfer protocol. Documents will be reviewed by the appropriate leads and signed off by manager/director.

The resource will work collaboratively with the Ontario Health team throughout the assignment and ensure key deliverables milestones and documentation are shared.

A walkthrough of any demos development etc. will be required before the end of the engagement.

Account: Ontario Health Supplier Assignment: RQ00480 - UX Designer - Senior Job Title: RQUX Designer - Senior for Patients Before Paperwork (Pb4P) initiative Office Location: 525 University Ave Toronto Start Date: End Date: Business Days: 54.00 Assignment Type: Hybrid Up to 3 days onsite (subject to...