Senior Customer Success Manager
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Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
STAN is the largest provider of AI solutions for HOA and Condo Property Managers. We are using cutting-edge and patented artificial intelligence technology to build solutions that enhance life for residents of more than 2 million homes across North America. And we are on a mission to build the worlds first AI property manager. Want to come along for the ride
STAN is also an award-winning platform having been recognized by Rogers FedEx George Brown College StartUp Canada the Waterloo Accelerator Centre and more!
To learn more feel free to visit our website!
Tasks
The Role
We are seeking a talented Senior Customer Success Manager to oversee a high-touch portfolio of property management accounts. Youll play a key role in their long-term growth and retention by building strong relationships providing solutions-based support and taking an active role in onboarding training and ongoing account management. The focus is on product adoption retention and customer satisfaction rather than aggressive upselling.
This position is based in North York and is currently full-time early 2026 we plan to transition to a hybrid model (3 days in-office). This position is ideal for someone who thrives in a collaborative high-energy environment and enjoys being in person.
Responsibilities
- Manage an assigned and growing portfolio of high touch enterprise accounts.
- Build positive relationships with clients while becoming a trusted AI Solutions advisor.
- Act as the central point of contact and handle customers individual needs.
- Resolve conflicts and provide solutions to customers in a timely manner.
- Identify and create growth opportunities within the assigned book of business.
- Expand STANs Suite of AI tools across property management firms full portfolios.
- Demonstrate STANs growing capabilities with customers through product walkthroughs and new feature presentations.
- Set and track account targets aligned with company and Customer Success objectives.
- Protect a book of business through churn management expectation setting with customers and strategic problem-solving.
- Work cross-functionally with Engineering Sales & Marketing and Operations to deliver world-class client experiences.
- Become the internal voice of the customer at STAN driving our clients needs forward.
- Contribute to the build-out of Customer Success best practices at STAN including creating new processes setting key objectives and formulating account growth plans.
Requirements
Proven work experience in technical consulting/implementation customer service and/or client success.
- Hands-on experience with selling and an ability to deliver excellent customer service.
- Knowledge of CRM software Project Management and CS Platforms.
- Experience with scaling Account Management programs within a fast-paced startup.
- Deep understanding of performance metrics.
- Excellent communication objection handling and negotiation skills.
- An ability to deliver projects and answer inquiries on time.
- Business acumen with a problem-solving attitude.
- Degree in Business Administration Marketing or equivalent experience.
Benefits
Compensation
$100000 to $150000 (depending on experience and OTE)
What We Offer
- Opportunity to work on cutting-edge AI technology
- Comprehensive health dental and specialist benefits
Company Macbook - Free parking and shuttle service to office
- Extra PTO during occasional US holidays
- Company events
- In-office restaurant
- Office building events
- Unlimited ping pong and espresso!
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
About Company
STAN is the first digital property manager assistant. It uses artificial intelligence to respond to texts and emails for property managers 24/7. STAN launched in 2019 by two former property management executives who spent more than 20 years in the industry and have worked for North ... View more
