Product Design Director, Food & Beverage

Since we opened our doors in 2009 the world of commerce has evolved immensely and so has Square. After enabling anyone to take payments and never miss a sale we saw sellers stymied by disparate outmoded products and tools that wouldnt work together.

So we expanded into software and started building integrated omnichannel solutions to help sellers sell online manage inventory offer buy now pay later functionality book appointments engage loyal buyers and hire and pay staff. Across it all weve embedded financial services tools at the point of sale so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth enabling sellers to capture the next generation shopper increase order sizes and compete at a larger scale.

Today we are a partner to sellers of all sizes large enterprise-scale businesses with complex operations sellers just starting as well as merchants who began selling with Square and have grown larger over time. As our sellers grow so do our solutions. There is a massive opportunity in front of us. Were building a significant meaningful and lasting business and we are helping sellers worldwide do the same.

The Role

The restaurant industry has transformed dramatically in recent years. Owners operators and staff have had to rethink how they run service manage complex operations and stay competitive in an environment thats constantly shifting. Squares Food & Beverage team builds the tools that help them adapt and thrive connecting ordering production and operational workflows across Front and Back of House.

Were looking for a Design Director to lead the next chapter of Front of House and Back of House product design at Square. Youll shape one of our most operationally complex and strategically important product areas defining how restaurant teams take orders communicate prepare food and keep service running smoothly across the POS Kiosk Kitchen Display Systems Printers and more. Youll set the vision for how thoughtful design systems thinking and deep workflow empathy create durable competitive advantages for restaurants.

This role reports to the Head of Design for Food & Beverage and is a key leader within the FOH/BOH organization partnering closely with Product Engineering Data Science and Research. Youll lead a team of Product Designers focused on bringing clarity coherence and high-quality execution to the heart of restaurant operations.

You Will

• Set the vision and raise the bar. Define the vision for the future of hospitality ensuring every FOH and BOH workflowfrom order-taking to kitchen operations. Obsess over the details to make sure the experience in service is fast intuitive and delightfully simple to use.
• Scale impact through systems and practices. Build frameworks patterns and design rituals that enable your team to move quickly without sacrificing quality promoting cohesion across surfaces and teams across Block.
• Champion user-centric thinking. Keep restaurant owners and staffacross FOH and BOHat the center of every decision and our future vision balancing business needs deep empathy and understanding and world-class design execution.
• Create clarity in ambiguous interconnected spaces. Use systems thinking to frame problems set strategic focus and guide your team toward aligned meaningful progress. Get hands-on with the work when necessary to help remove obstacles.
• Lead with trust and clarity. Build the conditions for exceptional work by mentoring a high-performing team of product designers fostering psychological safety inspiring ambition and modeling systems thinking to achieve outstanding results.
• Shape the future of intelligent workflows. Integrate automation and AI to streamline restaurant operations and workflows that

You Have

• 12 years of experience in design management both leading and building product design teams.
• Demonstrated impact on product strategy and user experience in previous roles. A record of delivering transformative high-impact work.
• Outstanding UX capabilities and strong visual design competency including visual UI/UX and systems-design.
• A passion for an iterative process. You think fast on your feet come up with solutions to important situations are swift to make decisions and take calculated risks.
• Proactively seeking out opportunities to improve always searching for new knowledge and ideas. You experiment learn from failure and iterate.
• Experience managing a team of 4 direct reports.
• Ideally firsthand experience in hospitality/operating a restaurant and/or a passion for the restaurant industry.

Were working to build a more inclusive economy where our customers have equal access to opportunity and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.

We believe in being fair and are committed to an inclusive interview experience including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter who will treat these requests as confidentially as possible. Want to learn more about what were doing to build a workplace that is fair and square Check out our ID page.

While there is no specific deadline to apply for this role U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.

Required Experience:

Director