Automotive Service Manager
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Job Location:
Rantoul, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking an experienced and motivated Automotive Service Manager to lead our dealerships service department. This leadership role is responsible for overseeing daily service operations driving customer satisfaction developing the service team and ensuring profitability and efficiency.
The ideal candidate has a strong background in dealership service management proven leadership skills and hands-on experience with multi-franchise service operations. This is an excellent opportunity to join a stable family-owned dealership with long-term growth potential.
Key Responsibilities
Manage day-to-day operations of the service department including scheduling workflow and technician productivity
Lead coach and develop service advisors and technicians to maximize performance and customer satisfaction
Oversee all warranty administration processes ensuring compliance with manufacturer requirements and maximizing warranty recovery
Monitor and improve service department KPIs including CSI effective labor rate hours per RO and gross profit
Handle escalated customer concerns and ensure timely professional resolution
Control department expenses labor hours and parts inventory to support profitability
Maintain accurate service records reports and customer communications
Collaborate with parts sales and office departments to ensure seamless dealership operations
Enforce safety standards dealership policies and OEM procedures
Promote a culture of accountability professionalism and continuous improvement
Qualifications
High school diploma or equivalent required; post-secondary education preferred
Previous experience as an Automotive Service Manager or Senior Service Dept. role required
Ford and/or Stellantis dealership experience required
Proven success managing service department operations in a dealership environment
Strong understanding of automotive repair processes service workflows and warranty procedures
Proficiency with dealership management systems (DMS) such as Autosoft CDK Reynolds & Reynolds AutoMate Xtime or GuestXP
Excellent leadership communication and organizational skills
Ability to analyze reports manage KPIs and drive performance improvements
Valid U.S. drivers license with an acceptable driving record
Benefits
Health medical and dental insurance
401(k) retirement plan
Paid time off and paid vacation
Employee vehicle purchase and service discounts
Paid training and professional development
Long-term job security with a family-owned dealership
Growth and advancement opportunities
Top Tech member dealership
Positive professional and team-oriented work environment
Shields Ford is an Equal Opportunity Employer. We are committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression national origin age disability veteran status or any other protected status under applicable law.
Required Experience:
Manager
Key Skills
- Sales Experience
- Mechanic Experience
- Customer Service
- Dealership Experience
- GM Vehicles
- Management Experience
- Upselling
- Auto Service Management
- Automotive Repair
- Computer Literacy
- Leadership Experience
- Automotive Service
About Company
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