Automotive Service Manager
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Job Location:
Rantoul, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a driven and experienced Automotive Service Manager to lead our high-performing service this role youll be responsible for managing day-to-day service operations mentoring the service team ensuring customer satisfaction and maintaining efficient workflows. The ideal candidate will be a strong leader with a customer-first mindset and a solid background in dealership service operations.
Responsibilities:
Oversee all service department operations including scheduling customer service technician performance and workflow efficiency
Supervise and ensure the success of all warranty processes maintaining compliance with manufacturer standards and maximizing warranty revenue.
Hire train and manage service advisors and technicians
Ensure a high level of customer satisfaction and resolve any escalated issues
Monitor department profitability and manage budgets labor hours and parts inventory
Collaborate with parts sales departments office and body shop for optimal dealership performance
Enforce safety protocols and compliance with manufacturer and company policies
Maintain accurate service records reports and customer communication
Implement and monitor KPIs to ensure department goals are met or exceeded
Promote a culture of accountability professionalism and continuous improvement
Mentor and develop service department staff to promote continuous learning growth and overall team performance.
Qualifications:
High school diploma or equivalent required; post-secondary education preferred
Previous experience as a Service Manager or in a senior service role required
- Previous Ford and/or Stellantis experiencerequired
Proven track record of success in an automotive dealership environment
Excellent leadership communication and organizational skills
Proficient in DMS systems and dealership software (Autosoft CDK Reynolds & Reynolds AutoMate Xtime GuestXP)
Strong understanding of automotive repairs service processes and warranty procedures
Valid U.S. drivers license with a clean driving record
Benefits:
- Health Medical and Dental available
- 401K Plan
- Paid time off and vacation
- Growth opportunities
- Employee vehicle purchase plans
- Family owned and operated
- Long term job security
- Top Tech Member
- Positive and professional dealership culture
Shields Ford is an Equal Opportunity Employer. We are committed to creating an inclusive and respectful workplace. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation gender identity or expression national origin age disability or veteran status.
Required Experience:
Manager
Key Skills
- Sales Experience
- Mechanic Experience
- Customer Service
- Dealership Experience
- GM Vehicles
- Management Experience
- Upselling
- Auto Service Management
- Automotive Repair
- Computer Literacy
- Leadership Experience
- Automotive Service
About Company
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