DeWalt Factory Service Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
The What
As a Customer Service Associateyou will be part of a dedicated team based in Vancouver BC and reporting directly to the Branch Manager. You will provides organization and execution for the day to day operations of the service branch. He/she provides the necessary sales and customer service skills to maintain and enhance our corporate image and attain established targets.
The Why
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you Join our top-notch team of nearly 60000 professionals globally who are making their mark on some of the worlds most beloved brands including DEWALT CRAFTSMAN CUB CADET STANLEY and BLACKDECKER.
At Stanley Black & Decker Canada we are proud to be awarded the following honours; Canadas Top Employers For Young People (& 2022) Greater Torontos Top Employers (& 2022) and Canadas Best Diverse Employers (& 2022).
What you will get to do
Ensure courteous knowledgeable and efficient service to all customers to maximize 100% customer satisfaction
Administer warranty other company policy and procedures and make the day-by-day operational decisions
Coordinate and follow up with customer parts and tool orders
Co-ordinate all processes such as cash controls; returns; warranty; paper routines to comply with internal audit standards
Maintain cleanliness standard
General service branch opening and closing responsibilities including cash registers and computers
Implement branch promotions and programs such as Drop Box in conjunction with Branch Manager
Assist with shipping and receiving within the Branch
Maintain and increase relationship with Field Representatives and Territory Managers in order to increase service business
Who You are
Experience in retail sales is an asset
Effective communication skills
Demonstrate strong sales and organizational skills
Ability to complete task in tight time frames
Working knowledge of computers especially in Microsoft Office an asset
Ability to lift a minimum of 20lbs
Ability to stand for 95 % of your workday
Ability to comply with operating procedures work instructions organizational policies and guidelines
Prior shipping/Receiving experience an asset
What you get
Opportunity for career advancement with a fortune 200 company
Competitive compensation & benefits package
Company Perks including: Goodlife Fitness discounts Employee product purchase and many more!
Whats more youll get that pride that comes from empowering makers doers protectors and everyday heroes all over the world. Were more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. Were visionaries and innovators. As successful as weve been in the past we have so much further to go. Thats where you come in. Join us!
Stanley Black & Decker believes in giving each and every applicant an equal opportunity to succeed on their own merit. We strive to hire employees that reflect and support the diverse perspectives experiences and needs of employees and our communities. We remain committed to upholding the values of equity diversity and inclusion in our work environments. We know that diversity underpins excellence and that we all share responsibility for creating an equitable diverse and inclusive organization. Therefore in pursuit of our values we seek employees who will work respectfully and constructively with differences across the organizational hierarchy in actualizing SBDs priorities goals and principles of equity and inclusivity. If accommodation is required at any point in the recruitment process please contact a member of our Recruitment Team. Please note that as part of our recruitment process candidates in the final stages will be required to complete a background check which may include a criminal background credit and drivers abstract check.
We Dont Just Build The World We Build Innovative Technology Too.
Joining the Stanley Black & Decker team means working in an innovative tech-driven and highly collaborative team environment supported by over 58000 professionals in 60 countries across the globe. Here youll get the unique chance to impact some of the worlds most iconic brands including STANLEY TOOLS DEWALT CRAFTSMAN MAC TOOLS and Black Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.
Who We Are
Were the Worlds largest tool company. Were industry visionaries. Were solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art smart factory products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843 but that hasnt stopped us from evolving into a vibrant diverse global growth company.
Global Benefits & Perks
Youll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.
What Youll Also Get
Career Opportunity: Career paths arent linear here. Being part of our global company with 60 brands gives you the chance to grow and develop your skills along multiple career paths.
Learning & Development:
Our lifelong learning philosophy means youll have access to a wealth of state-of-the-art learning resources including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because thats how the best work gets done. Youll find we like to have fun here too.
Purpose-Driven Company:
Youll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism giving back and sustainable business practices.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Headquartered in the USA, Stanley Black & Decker is the world’s largest tool company with 50 manufacturing American facilities and more than 100 worldwide.
