Customer Service Advisor
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
- Provide personalised 5-star customer experiences to current and future VMCH customers
- Full-time role Hybrid (Fridays WFH)
- Based at our Mulgrave Office
- Enjoy a friendly team culture supportive management and fantastic NFP salary packaging benefits
About the role
As the first point of contact the Customer Service Advisor plays an integral role within VMCH. The Customer Service Advisor is responsible for providing personalised 5-star customer experiences to both current and future customers by listening to their needs and enquiries proactively promoting VMCH services directing them to the appropriate area and accurately recording a summary of the conversation.
About you
You are a natural communicator with a genuine passion for delivering exceptional customer service. Whether over the phone or face-to-face you bring warmth empathy and professionalism to every interaction. With a strong interest in aged care and disability services you thrive in a fast-paced environment and enjoy helping people from all walks of life.
What you will bring:
- A positive proactive attitude and a collaborative spirit
- Knowledge of the aged care or disability sector
- Strong time management skills and the ability to juggle competing priorities
- Confidence using CRM systems and managing follow-up processes
- A commitment to creating meaningful customer experiences
What we offer
- A collaborative and energetic team environment
- Excellent salary packaging benefits
- A competitive salary
- A central location with easy access to public transport shops cafes and bars
- Ongoing professional development
- A positive and supportive workplace culture
- Employee Assistance Program
About us:
VMCH are a Catholic not-for-profit organisation providing services including affordable housing residential aged care retirement living community and disability services and specialist education to 7600 people across Victoria. We operate in over 50 locations have 3300 employees and over 600 volunteers maintaining our 24/7 service to vulnerable people across Victoria.
Here at VMCH our services are as diverse as the people we support. As a for-purposeorganisation love joy hospitality and couragearent just words to us they guide us in everything we do. While weve been around for over a century were always moving forward. We stay true to who we are by supporting people and families to live their best lives providing a place to call home and spaces to learn and grow.
If you meet the above criteria and are passionate about making a positive difference in peoples lives we would love to hear from you.
To work at VMCH you will be required to supply proof of work rights and current National Police Check.
We do not accept unsolicited resumes emails and phone calls from recruitment agencies.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
VMCH is a Catholic, for-purpose provider of accommodation and support for people of all ages, abilities and backgrounds across Victoria.
