This role is an individual contributor role based in our São Paulo corporate office and is for a passionate dynamic analytical innovative hands-on and customer-obsessed person.
Amazon aims to exceed the expectations of our customers by ensuring that their orders are delivered as quickly accurately and in the most cost-effective way as this way Amazon Brazil Transportation Team is looking for an experienced Sr. manager with a strong focus on delivering results to manage and execute the Brazil Network speed planning and management working closely with Delivery Experience team transportation fulfillment centers and all the operations teams across the country.
The successful candidate will be able to create develop prioritize and drive solutions that result in promise-speed improvement actions always focusing on customers experience.
Key job responsibilities
Develop a detailed strategy to meet Speed requirements and improve Customer Experience (CX) in alignment with business North Star and goals
Understand and develop a speed improvement plan for all channels in BR building requirements that will be connected with all operations miles and nodes (fulfillment centers Sort centers delivery stations etc.)
Develop tools and mechanisms to bridge all speed improvements goals
Work to connect fulfillment and transportation strategy in each mile to optimize Cost to Serve on each channel.
Develop reports to communicate speed results as well as analyze the results of each area which may affect speed performance
Write strategic documents that clearly communicate the supply chain vision to senior leadership
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Experience in program or project management
- Bachelors degree
- Experience in transportation and supply chain
- Advanced English knowledge
- Masters degree or MBA in supply chain business engineering finance or related technical or quantitative field
- Experience leading process improvements
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