General Manager Facilities Management

Melbourne - Australia

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Department:

Facilities Management

Job Summary

Description

General Manager Facilities Management Melbourne CBD VIC

Location: Melbourne CBD VIC
Company: BGIS State Government Client
Employment Type: Full-Time Permanent Hybrid Core Business Hours with some Flexibility for Start/Finish Times

We acknowledge the Traditional Custodians of the land on which we work and pay our respects to Elders past present and emerging.

About BGIS

BGIS is a global leader in integrated facilities management supporting clients across government infrastructure education and critical environments. We take a thoughtful people-centred approach to service delivery with a strong focus on safety compliance collaboration and continuous improvement.

Purpose of the Role

BGIS is seeking an experienced General Manager Facilities Management to oversee the delivery of facilities management services for a newly awarded Victorian government contract. This role plays a key part in ensuring services are delivered safely consistently and in line with contractual requirements across a large multi-site portfolio.

Reporting to senior contract leadership you will work closely with BGIS teams and government stakeholders to coordinate operational delivery support service consistency and foster a positive customer-focused culture. The role combines strategic oversight with practical operational guidance ensuring that performance compliance and service quality remain strong across all locations.

The ideal candidate brings a calm collaborative approach enjoys supporting teams to do their best work and values clear communication structure and continuous improvement.

Key Responsibilities

Oversee the delivery of all Facilities Management services in line with the Statement of Requirement
Support consistent safe and compliant delivery of planned reactive and corrective maintenance services
Coordinate operational planning and resourcing across a state-wide FM workforce
Ensure FM teams understand and meet service obligations KPIs and Minimum Service Levels
Monitor performance through dashboards and reporting supporting timely issue resolution where required
Oversee subcontractor performance to ensure safety quality and contractual standards are met
Maintain strong working relationships with client representatives and key stakeholders
Ensure accurate complete and timely data is maintained within BGIS systems
Encourage continuous improvement initiatives that enhance service delivery and customer experience

Education Experience & Skills

Essential:

Extensive experience managing Facilities Management operations across large or multi-site environments
Strong understanding of FM service delivery compliance and performance frameworks
Experience supporting geographically dispersed teams and subcontractor networks
Confidence working with digital FM systems and performance reporting tools
Clear inclusive communication skills and a collaborative working style
Ability to balance operational priorities with longer-term improvement initiatives

Desirable:

Experience working within government or similarly regulated environments
Familiarity with Power BI Microsoft Fabric and Power Automate
Experience contributing to service improvement or operational uplift programs

Workplace Flexibility

This role is offered on a hybrid basis with 3 days in the Melbourne CBD office and 2 days working from home. Core business hours apply with flexibility around start and finish times. Occasional site visits across the CBD may be required along with ad hoc additional hours during peak operational periods.

Why Join BGIS

Key Benefits Include:
AFR Best Places to Work 2024 & 2025
Endorsed by WORK180 as an employer of choice for women
Flexible hybrid working arrangements
Career development through internal mobility and secondments
Health and wellbeing support including EAP and wellness programs
Paid volunteer days and community initiatives
Inclusive values-led and supportive workplace culture
Opportunity to shape service delivery on a high-profile government contract

BGIS employs over 12000 people globally and manages more than 50000 facilities across government healthcare education infrastructure and utilities sectors.

How to Apply

If you are a thoughtful experienced facilities professional who enjoys supporting teams building strong stakeholder relationships and delivering reliable services at scale we would love to hear from you.

BGIS is an equal opportunity employer and strongly encourages applications from women Aboriginal and Torres Strait Islander peoples LGBTQ individuals and people from culturally diverse backgrounds.

Eligibility

To be eligible for the role applicants must have Full Working Rights in Australia.

Apply Now
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Director

DescriptionGeneral Manager Facilities Management Melbourne CBD VICLocation: Melbourne CBD VICCompany: BGIS State Government ClientEmployment Type: Full-Time Permanent Hybrid Core Business Hours with some Flexibility for Start/Finish Times We acknowledge the Traditional Custodians of the land on wh...