Incident Management

Incident Management
WorkMode :WFO
Work Location : Chennai / Hyderabad
Primary : Incident Management
Incident Management & Crisis Leadership
Root Cause Analysis & Problem Management
Monitoring Observability & Alerting
Cloud & Infrastructure (AWS / GCP / Azure)
Automation & Scripting
We are seeking a skilled and proactive ServiceNow professional Site Reliability Engineer specializing in Incident Management responsible for ensuring the reliability availability and performance of large-scale production systems. This role involves leading major incident response driving root cause analysis implementing preventive measures and improving overall operational maturity. The SRE is expected to act as the primary escalation point for critical incidents coordinate cross-functional teams and build processes tooling and automation that enhance system resilience and reduce operational toil.
The role combines technical depth in distributed systems cloud infrastructure observability and automation with strong leadership in crisis management communication and continuous end-to-end management of P0/P1 major incident response coordinated cross-functional teams and ensured rapid service restoration with minimal customer real-time troubleshooting log analysis and initial triage to identify root causes.
Performed deep Root Cause Analysis (RCA) and drove long-term corrective and preventive actions to eliminate recurring issues. Improved system reliability by managing SLIs/SLOs analyzing failure patterns and implementing engineering-driven reliability enhancements.
Developed automation runbooks and self-healing tools to reduce MTTR manual intervention and operational monitoring and observability by optimizing alerting dashboards and telemetry for proactive issue detection.
Supported on-call operations and acted as an escalation point ensuring effective triage and timely resolution of critical incidents.
Collaborated with development operations and security teams to validate releases mitigate risks and strengthen production readiness.
Maintained and improved Incident Management processes including documentation blameless postmortems and IM workflow maturity.