Guest Service Agent
Share
Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking an enthusiastic and customer-focused Guest Service Agent to join our team in Jakarta Indonesia. As the face of our organization you will play a crucial role in creating memorable experiences for our guests from check-in to check-out.
- Greet guests warmly and provide a seamless check-in and check-out process
- Respond promptly and efficiently to guest inquiries requests and concerns
- Handle guest accounts including billing and payment processing
- Promote hotel facilities and services identifying opportunities to enhance guest experiences through upselling
- Coordinate with other departments to ensure guest needs are met in a timely manner
- Maintain accurate guest records and reservations using our property management system
- Assist with concierge services including providing local area information and recommendations
- Ensure the lobby and front desk areas are clean organized and welcoming at all times
- Handle guest complaints professionally and seek appropriate resolutions
- Adhere to all hotel policies procedures and safety standards
Qualifications :
- Strong service-focused personality with a friendly and professional demeanor
- Excellent communication skills in English; proficiency in additional languages is a plus
- Prior experience in hospitality or customer service is preferred
- Familiarity with property management systems
- Demonstrated ability to multitask and remain calm under pressure
- Strong problem-solving skills and attention to detail
- Basic computer skills and ability to learn new software quickly
- Flexibility to work various shifts including evenings weekends and holidays
- High school diploma or equivalent; higher education in hospitality management is a plus
- Ability to stand for extended periods and assist with light lifting when necessary
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
