Senior Software Maintenance Engineer (RHEL)
Share
Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
About the Job:
The Red Hat Global Support Services team is looking for a highly skilled Senior Software Maintenance Engineer with excellent technical and customer service skills to join us in Pune India. The role is focused on providing expert-level advanced technical support for enterprise customers (online and phone) on Red Hat technologies including Red Hat Enterprise Linux (RHEL) storage and cloud responsibilities include in-depth investigation reproduction and high-level troubleshooting of complex escalated customer issues utilizing specialized tools and knowledge to resolve critical technical problems. A requirement to achieve Red Hat Certified Engineer (RHCE) certification is essential demonstrating proficiency in managing and troubleshooting RHEL environments.
What you will do
Deliver high-tier technical solutions for Red Hat Enterprise Linux environments ensuring the stability and scalability of mission-critical deployments.
Work with Red Hat Enterprise customers across the globe on 24x7 basis that requires one to work in different shifts periodically
Collaborate Cross-Functionally with Production Support Technical Account Managers (TAMs) and Engineering teams to align customer feedback with product roadmaps.
Leverage Advanced Generative AI & LLMs (e.g. Google Gemini) to accelerate the support lifecycle through sophisticated prompt engineering multi-dimensional research and the synthesis of complex technical documentation into actionable intelligence.
Contribute to the global Red Hat knowledge management system while working on customer issues
Contribute to the global initiatives within the organisation that helps us drive the better customer experience.
What you will bring
6 years of Linux experience in the enterprise sector with excellent administration skills
Linux operating system installation configuration upgrades and maintenance experience
Solid understanding of networking configuration (IP configuration interface bonding routing firewalls etc.)
Strong troubleshooting skills
Strong understanding of all base packages included in the RHEL distribution
Strong understanding of security mechanisms such as SELinux and iptables
Strong understanding of authentication mechanisms including local files NIS LDAP and Kerberos
Working Knowledge experience with C and familiarity with developing and applying patches
Ability to create and implement test plans for software maintenance.
Experience writing scripts using Bash Python and/or Perl to troubleshoot and correct Linux issues
Excellent troubleshooting skills and a passion for problem solving and investigation
Ability to work with conflicting priorities take initiative and maintain a customer-centric focus
Upstream involvement in open-source projects (patches submitted for upstream inclusion) a plus but not required
About Red Hat
Red Hat is the worlds leading provider of enterprise open source software solutions using a community-powered approach to deliver high-performing Linux cloud container and Kubernetes technologies. Spread across 40 countries our associates work flexibly across work environments from in-office to office-flex to fully remote depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas no matter their title or tenure. Were a leader in open source because of our open and inclusive environment. We hire creative passionate people ready to contribute their ideas help solve complex problems and make an impact.
Inclusion at Red Hat
Red Hats culture is built on the open source principles of transparency collaboration and inclusion where the best ideas can come from anywhere and anyone. When this is realized it empowers people from different backgrounds perspectives and experiences to come together to share ideas challenge the status quo and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access and that all voices are not only heard but also celebrated. We hope you will join our celebration and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race color religion sex sexual orientation gender identity national origin ancestry citizenship age veteran status genetic information physical or mental disability medical condition marital status or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for and will not pay any fees commissions or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application email . General inquiries such as those regarding the status of a job application will not receive a reply.
Required Experience:
Senior IC
Key Skills
- Network Engineering
- Hand Tools
- Taleo
- Electrical Experience
- Industrial Equipment
- Sage
- Mechanical Knowledge
- CMMS
- Schematics
- Maintenance
- Heavy Lifting
- Power Tools
About Company
We revolutionized the operating system with Red Hat® Enterprise Linux®. Now, we have a broad portfolio, including hybrid cloud infrastructure, middleware, agile integration, cloud-native application development, and management and automation solutions. With Red Hat technologies, compa ... View more
