Transp. Ops Excellence Sr. PM, BR Transportation team

This role is an individual contributor role based in our São Paulo corporate office and is for a passionate dynamic analytical innovative hands-on and customer-obsessed person.

Amazon aims to exceed the expectations of our customers by ensuring that their orders are delivered as quickly accurately and in the most cost-effective way as this way Amazon Brazil Transportation Team is looking for an experienced Sr. Program Manager with a strong focus on ensuring the best decision-making balance among deliveries quality speed and costs within transportation operations keeping a high bar for customer experience.

The successful candidate will be able to create develop prioritize and drive solutions that result in transportation continuous improvement cost management and excellence across teams.

Key job responsibilities
Develop and execute a comprehensive strategy to meet speed requirements and improve Customer Experience (CX) in alignment with business North Star and goals assuring cost to serve
Ensure optimal decision-making by balancing quality speed and cost trade-offs within transportation operations using qualitative analysis Amazon mechanisms and frameworks
Connect fulfillment and transportation strategy across each mile to optimize Cost to Serve by channel while maintaining quality standards
Lead weekly meetings with stakeholders to ensure operations plan goals remain on track (in three pillars)
Write strategic documents (e.g. narratives PR/FAQs) that clearly communicate vision to senior leadership

- Bachelors degree in supply chain business engineering finance or related technical or quantitative field
- Experience using data and metrics to determine and drive improvements
- Experience leading process improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Advanced English knowledge

- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
- Knowledge of SQL at an intermediate level including: compile queries subqueries aggregation/grouping data modification etc.
- Knowledge of Microsoft Excel at an advanced level including: pivot tables macros index/match vlookup VBA data links etc.
- Experience driving process improvements

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.